{"content":"

The Loyalty Stamp Card is a Grab-powered loyalty programme designed to help merchants reward their customers with stamps for both delivery and in-store orders. It’s a great way to engage with your customers and build a loyal base.

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How does the Loyalty Stamp Card work

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In-store orders\n

Customers can scan the Loyalty QR code displayed in-store using the Grab app or their phone camera to opt into the programme and earn stamps. If they pay via the Grab app and meet the minimum spend, stamps are automatically issued. For payments made at the cashier, the cashier must scan the customer’s QR code to confirm the amount paid before issuing stamps.

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Online GrabFood orders\n

Customers automatically earn stamps for GrabFood orders once they meet the minimum spend (excluding delivery and service fees).

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How do I view transactions with loyalty stamps issued

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Order history\n

From the Grab Merchant app homepage, select Orders > History. Transactions with loyalty stamps will end with \"L\" (e.g., GF-468L).

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Payments (Finance)\n

Go to the Finance tab in the navigation bar. Transactions with loyalty stamps will also end with \"L\" (e.g., GF-468L).

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How do I issue stamps to customers

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In-store orders\n
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Online GrabFood orders\n

Stamps are automatically issued for orders meeting the minimum spend. Customers can view their stamp progress in the Stamp cards section before confirming their order.

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Frequently Asked Questions

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Can I give customers multiple stamps in one bill?\n

No, only one stamp can be issued per transaction, regardless of the total spend.

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How can I view the number of stamps I’ve issued?\n

Currently, this feature isn’t available. Please contact your Account Manager or Grab PIC for assistance.

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Why is nothing happening when I scan the customer’s QR code?\n

Restart your merchant app and try again. Ensure your app is updated to the latest version.

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If you’re experiencing any issues, please raise your concerns using the form below, and our team will assist you promptly.

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