{"content":"<div data-wrapper=\"true\" style=\"font-weight: 400; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>We recognise that unexpected changes to your shop's visibility or delivery availability can be frustrating. To deliver the most reliable experience for our customers, our network continuously balances delivery supply and demand, which means your shop's status may adjust in real-time.</p>\n<p>Your shop's visibility and radius are managed by a <strong>dynamic</strong>, <strong>automated system</strong> that allocates delivery partners efficiently. Key factors causing these real-time adjustments include:</p>\n<ol><li><strong>Customer Demand</strong>: The current volume of orders being placed in your area.</li><li><strong>Delivery Partner Availability</strong>: The live supply of available riders in your area. Note: Availability may be impacted during festive seasons or public holidays.</li><li><strong>Environmental/External Factors</strong>: Factors like heavy rain, storms, or severe traffic can temporarily impact delivery supply and efficiency, reducing the serviceable area.</li><li><strong>Peak hours</strong>: Periods of the day (e.g., lunch/dinner) with very high customer demand and order volume.</li></ol>\n<p>Our automated system refreshes in a timely manner. If you are experiencing visibility issues, please wait for 30 minutes to check on your store visibility again.</p>\n<p>To offer alternate ordering options to your customers, we encourage the use of scheduled orders and self pick-up. Click <a href=\"https://help.grab.com/merchant/en-my/360037031492\">here</a> to sign up for self pickup.</p>\n<p>We are actively working on optimising features to improve visibility and streamline order assignment processes, enhancing the service for all merchant partners. We appreciate your patience on this matter.</p></div>","hreflang":["en-sg","en-my","ms-my"],"form":{"afterSubmit":"thanks","items":[]}}