{"content":"<div data-wrapper=\"true\" style=\"font-weight: 400; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>Want to know how your business is performing? From sales trends to customer feedback, Grab’s Merchant Portal Insights gives you the tools to make smarter decisions for your business.</p>\n<p>Here’s how you can access and use these insights effectively.</p>\n<h3>There are five main sections in the Merchant Portal Insights:</h3>\n<ul><li><b>Overview:</b> Track your gross and net sales performance across individual outlets or all outlets.</li><li><b>Operations:</b> Identify peak and lull periods to optimise resource allocation.</li><li><b>Menu:</b> Discover your best-selling items, customer preferences, and ordering patterns.</li><li><b>Marketing:</b> Measure the impact of your ads and promotions on sales uplift.</li><li><b>Customers:</b> Understand your customer demographics, purchase behaviour, and feedback.</li></ul>\n<p>Insights can be downloaded in <b>PDF</b> and/or <b>CSV</b> format (for data from the past 90 days).</p>\n<table style=\"border-collapse: collapse; width: 100%\"><thead><tr><th>Section</th><th>PDF Download</th><th>CSV Download</th></tr></thead><tbody><tr><td><b>Overview</b></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td></tr><tr><td><b>Operations</b></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td></tr><tr><td><b>Menu</b></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td></tr><tr><td><b>Marketing</b></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td><td style=\"text-align: center\"><img alt=\"No\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-No.png\" width=\"20\"></td></tr><tr><td><b>Customers</b></td><td style=\"text-align: center\"><img alt=\"Yes\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-Yes.png\" width=\"20\"></td><td style=\"text-align: center\"><img alt=\"No\" height=\"20\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/my/en/4403391940249/4403391940249-No.png\" width=\"20\"></td></tr></tbody></table>\n<h3>Explore each section for detailed insights:</h3>\n<details><summary>Overview</summary>\n<p>Track gross and net sales, payment numbers, and average payment amounts. Select date ranges, stores, and service types to customise your view.</p>\n<p><i>Click <a href=\"https://grb.to/MYPortalGuideInsights\"><b>HERE</b></a> for the full guide.</i></p></details>\n<details><summary>Operations</summary>\n<p>Identify peak hours, driver wait times, and order ratings. Use these insights to improve efficiency and customer satisfaction.</p>\n<p><i>Click <a href=\"https://grb.to/MYPortalGuideInsights\"><b>HERE</b></a> for the full guide.</i></p></details>\n<details><summary>Menu</summary>\n<p>Analyse your menu’s performance, track popular items, and create combos based on customer preferences.</p>\n<p><i>Click <a href=\"https://grb.to/MYPortalGuideInsights\"><b>HERE</b></a> for the full guide.</i></p></details>\n<details><summary>Marketing</summary>\n<p>Evaluate the success of your promotions and campaigns. Understand which offers resonate most with your customers.</p>\n<p><i>Click <a href=\"https://grb.to/MYPortalGuideInsights\"><b>HERE</b></a> for the full guide.</i></p></details>\n<details><summary>Customers</summary>\n<p>Learn about your customers’ demographics, purchase frequency, and feedback. Use this data to enhance customer retention and satisfaction.</p>\n<p><i>Click <a href=\"https://grb.to/MYPortalGuideInsights\"><b>HERE</b></a> for the full guide.</i></p></details>\n<p>If you need further assistance, feel free to reach out to our support team.</p></div><style type=\"text/css\">h3 { margin: 1.5em 0 0.8em !important; color: rgba(0, 83, 57, 1) !important; border-bottom: 1px solid rgba(0, 83, 57, 0.2) !important; padding-bottom: 8px !important; width: 100% !important }\nsummary { outline: none !important; cursor: pointer !important; font-weight: 600 !important; color: rgba(51, 51, 51, 1) !important; margin-bottom: 8px !important }\ndetails { padding: 12px !important; border: 1px solid rgba(221, 221, 221, 1) !important; border-radius: 4px !important; margin-bottom: 5px !important }\ndetails:nth-of-type(2n+1) { background-color: rgba(248, 248, 248, 1) !important }\ndetails:nth-of-type(2n) { background-color: rgba(232, 245, 233, 1) !important }\ndetails details, details details:nth-of-type(1n) { background-color: rgba(255, 255, 255, 1) !important; border: 1px solid rgba(204, 204, 204, 1) !important; margin: 5px 0 0 15px !important }\ndetails:last-of-type { margin-bottom: 30px !important }\ntable { width: 100% !important; border-collapse: collapse !important; margin: 10px 0 !important; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1) !important }\nth, td { border: 1px solid rgba(221, 221, 221, 1) !important; padding: 12px !important; font-size: 0.875rem !important }\nth { background-color: rgba(0, 83, 57, 1) !important; color: rgba(255, 255, 255, 1) !important; font-weight: 700 !important; letter-spacing: 0.02em !important }\ntd { background-color: rgba(255, 255, 255, 1) !important; vertical-align: top; font-weight: 400 !important; color: rgba(85, 85, 85, 1) !important }\ntbody tr:hover td { background-color: rgba(245, 245, 245, 1) !important; color: rgba(0, 0, 0, 1) !important }</style>","hreflang":["en-my"],"form":{"afterSubmit":"thanks","items":[]}}