{"content":"<div data-wrapper=\"true\" style=\"font-weight: 400; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\">\n\t<p>Need help updating your outlet information? Let us know which store details you’d like to update, and we’ll be happy to\n\t\tassist!</p>\n\t<h3>What can this article do for you?</h3>\n\t<details>\n\t\t<summary>Update outlet name</summary>\n\t\t<p>Rebranded your store and need to update your outlet name? Send us your request, and we’ll make the changes. This helps\n\t\t\tdriver-partners locate your store easily.</p>\n\t</details>\n\t<details>\n\t\t<summary>Update outlet contact number</summary>\n\t\t<p>Keeping your outlet contact number up-to-date ensures smooth communication between your store, Grab, and driver-partners.</p>\n\t\t<p><b>💡 Tips:</b> For faster resolution, you can now update this information via the GrabMerchant App! Learn how by clicking\n\t\t\t<a href=\"https://help.grab.com/merchant/en-my/360027631612-Learn-how-to-use-the-features-in-your-GrabFood-Merchant-App\" rel=\"noopener\" target=\"_blank\">here</a>. Don’t worry—we can still assist with your request within three to five working days!</p>\n\t</details>\n\t<details>\n\t\t<summary>Update user role email address</summary>\n\t\t<p>The GrabMerchant App offers tailored experiences for different user roles in your business. You can update email addresses\n\t\t\tfor store managers and cashiers.</p>\n\t\t<p><b>💡 Tips:</b> If you’re the business <b>Owner</b>, you can update this information via the GrabMerchant App for faster\n\t\t\tresolution. Learn more\n\t\t\t<a href=\"https://help.grab.com/merchant/en-my/360027631612-Learn-how-to-use-the-features-in-your-GrabFood-Merchant-App\" rel=\"noopener\" target=\"_blank\">here</a>. Don’t worry—we can still assist with your request within three to five working days!</p>\n\t\t<p>Looking to update your owner information? Click\n\t\t\t<a href=\"https://help.grab.com/merchant/en-my/360027910511-%E2%9C%8F-Request-to-update-owner-information\" target=\"_self\">here</a>.</p>\n\t</details>\n\t<div style=\"font-family: sans-serif; color: rgba(15, 81, 50, 1); line-height: 1.5; display: flex; align-items: center; gap: 12px; background: linear-gradient(180deg, rgba(209, 231, 221, 0.8), rgba(255, 255, 255, 0.5)); border-radius: 20px; padding: 20px; margin-bottom: 20px; margin-top: 20px; border-top: 1px solid rgba(255, 255, 255, 0.8); border-right: 1px solid rgba(255, 255, 255, 0.8); border-bottom: 1px solid rgba(255, 255, 255, 0.8); border-left: 6px solid rgba(25, 135, 84, 1); box-shadow: 0 4px 6px rgba(0, 0, 0, 0.05)\"><span style=\"font-size: 40px\">📝</span> <span><strong>Note:</strong> Please log in using the <strong>Owner</strong> or <strong>Manager</strong> role to submit a request. If you’re unsure of your login credentials, <a href=\"https://help.grab.com/merchant/en-my/360045441392\">click on this link</a>.</span></div>\n\t<p>The information you share in your request will be used to update your outlet details. Please ensure all information provided\n\t\tis accurate.</p>\n</div>\n<style type=\"text/css\">h3 { margin: 1.5em 0 0.8em !important; color: rgba(0, 83, 57, 1) !important; border-bottom: 1px solid rgba(0, 83, 57, 0.2) !important; padding-bottom: 8px !important; width: 100% !important }\nsummary { outline: none !important; cursor: pointer !important; font-weight: 600 !important; color: rgba(51, 51, 51, 1) !important; margin-bottom: 8px !important }\ndetails { padding: 12px !important; border: 1px solid rgba(221, 221, 221, 1) !important; border-radius: 4px !important; margin-bottom: 5px !important }\ndetails:nth-of-type(2n+1) { background-color: rgba(248, 248, 248, 1) !important }\ndetails:nth-of-type(2n) { background-color: rgba(232, 245, 233, 1) !important }\ndetails details, details details:nth-of-type(1n) { background-color: rgba(255, 255, 255, 1) !important; border: 1px solid rgba(204, 204, 204, 1) !important; margin: 5px 0 0 15px !important }\ndetails:last-of-type { margin-bottom: 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}</style>","hreflang":["en-my","ms-my","km-kh","en-kh"],"relatedArticles":[],"form":{"afterSubmit":"has-survey","enableAuth":true,"disableForm":"'{{grabUser.mexProfile.role}}'.toLowerCase().includes('cashier')","template":[{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('number') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> New outlet contact number: {{updated_outlet_phone}} <br/> Cashier Role Email: {{cashier_email}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('number') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> New outlet contact number: {{updated_outlet_phone}} <br/> Cashier Role Email: {{cashier_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('number') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> New outlet contact number: {{updated_outlet_phone}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> Cashier Role Email: {{cashier_email}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> Cashier Role Email: {{cashier_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('number') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> DatEffective Datee: {{date | momentFormat(DD/MM/YYYY)}} <br/> Type of request: {{request}} <br/> New outlet contact number: {{updated_outlet_phone}} <br/> Cashier Role Email: {{cashier_email}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('number') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet contact number: {{updated_outlet_phone}} <br/> Cashier Role Email: {{cashier_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('number') && '{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet contact number: {{updated_outlet_phone}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name') && '{{request}}'.toLowerCase().includes('number')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}} <br/> New outlet contact number: {{updated_outlet_phone}}"},{"condition":"'{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> Cashier Role Email: {{cashier_email}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('cashier role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> Cashier Role Email: {{cashier_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('email') && '{{updated_email}}'.toLowerCase().includes('manager role')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> Manager name: {{manager_name}} <br/> Manager contact Number: {{manager_contact_number}} <br/> Manager Role Email: {{manager_email}}"},{"condition":"'{{request}}'.toLowerCase().includes('name')","content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet name: {{updated_outlet_name}}"},{"content":"Service: {{service}} <br/> Outlet Location: {{ city|cityName() }} <br/> Outlet name: {{outlet_name}} <br/> Type of request: {{request}} <br/> New outlet contact number: {{updated_outlet_phone}}"}],"items":[{"type":"preset","presetName":"user-profile-with-gf-gm-gf-pos-location"},{"name":"outlet_name","type":"input","placeholder":"Outlet name","validations":{"required":true},"subText":{"left":"Existing outlet name as per GrabMerchant App including the location tagging (Example: Restoran ABC - Jalan DEF)"}},{"name":"request","type":"multi-select","placeholder":"Type of request","validations":{"required":true},"options":["Update outlet name","Update outlet contact number","Update user roles email address"]},{"name":"updated_outlet_name","type":"input","placeholder":"New outlet name","validations":{"required":true},"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('name'))"},{"name":"updated_outlet_phone","type":"input-number","placeholder":"New outlet contact number","validations":{"required":true},"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('number'))"},{"name":"updated_email","type":"multi-select","placeholder":"Update user roles email address","validations":{"required":true},"options":["Cashier Role","Manager Role"],"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('email'))"},{"name":"cashier_email","type":"input-email","placeholder":"Cashier Role Email","validations":{"required":true},"subText":{"left":"Please note that the email stated here is used for Cashier Role password reset"},"hideCondition":"'{{updated_email}}' === '' || !('{{updated_email}}'.toLowerCase().includes('cashier role'))"},{"name":"manager_name","type":"input","placeholder":"Manager Name","validations":{"required":true},"hideCondition":"'{{updated_email}}' === '' || !('{{updated_email}}'.toLowerCase().includes('manager role'))"},{"name":"manager_contact_number","type":"input","placeholder":"Manager Contact Number","validations":{"required":true},"hideCondition":"'{{updated_email}}' === '' || !('{{updated_email}}'.toLowerCase().includes('manager role'))"},{"name":"manager_email","type":"input","placeholder":"Manager Role Email","validations":{"required":true},"hideCondition":"'{{updated_email}}' === '' || !('{{updated_email}}'.toLowerCase().includes('manager role'))"},{"name":"new_outlet_name_upload","type":"upload","placeholder":"Outlet Logo","fileTypes":"*/","multiple":true,"validations":{"required":true},"hideCondition":"!('{{request}}'.toLowerCase().includes('name'))"},{"name":"agree","type":"checkbox","validations":{"required":true},"options":["After the submission is completed, we will get back to you within 3-5 working days (excluding Saturday, Sunday and public holidays). Submission after 3:00 p.m. (Mon-Fri) will be counted as the next working day."]},{"name":"consent","type":"checkbox","validations":{"required":true},"options":["The Merchant warrants that all necessary approvals have been obtained to give effect to the revision. For all intents and purposes, all other terms in the General Terms and Conditions in Appendix 2 and Merchant GrabPay Addendum in Appendix 3 (“Merchant Agreement”) remains the same. The Merchant and Grab agrees the provisions of this Notice shall supersede and replace any conflicting terms contained in the Merchant Agreement unless as expressly set forth herein. Nothing contained in this Notice shall amend, change, modify, or alter any other provisions in the Merchant Agreement."]},{"type":"preset","presetName":"data_privacy_general_consent"},{"type":"submit","label":"Submit"}]}}