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Marketing Manager makes creating ads simple and effective. Just input your campaign details, and our system will configure the right ad types to meet your objectives. Here’s how you can get started:

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Steps to create an ad campaign

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  1. Open the GrabMerchant app and go to the Marketing tile > Create tab > Select Create your own campaign > Pick an audience objective > Tap Ads. The system will generate ads based on your objectives and budget, which will be displayed across the Grab app.
  2. Set up your image ad by choosing what you want to promote (e.g., a message or promotion) and create your ad visual.
  3. Define your budget and campaign duration.
  4. Review your campaign and confirm the creation of your ad.
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If you prefer more control over your ad types, you can:

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Go to the GrabMerchant app > Marketing tile > Create tab > Select Create your own campaign > Tap Show All. This option lets you customise your campaign further with images, targeting, keywords, and budget.

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How do I track my ad performance?

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To monitor your campaigns, tap the Marketing tile on your GrabMerchant app home screen and go to the Manage tab. You’ll find all your active and past campaigns there.

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How do I improve my ad performance?

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If your ad isn’t generating enough orders or sales, try experimenting with different promos, messages, or search keywords. Updating your restaurant’s hero photo can also make a difference. Use the ad reports to identify what’s working and what needs improvement. You can pause campaigns that aren’t delivering results and adjust your strategy.

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How do I manage or edit my ad campaigns?

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Why am I not seeing the ad I created?

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Your ad is displayed to relevant users based on their location, time, and your ad budget. If you don’t see your ad, here are some possible reasons:

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Need more help? Reach out to us via the GrabMerchant app or contact our support team for assistance.

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