{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>Managing your GrabFood menu is simple and flexible. You can create, edit, delete, and rearrange items and categories using the <b>GrabMerchant app</b> or <b>GrabMerchant Portal</b>. For bulk updates, the <b>Bulk Update</b> feature is available exclusively on the portal.</p>\n<p><b>Important reminders:</b></p>\n<ul><li>Illegal items like <b>shark meat</b> or <b>manta ray</b> are prohibited. If the name of an item includes such terms but doesn’t use banned ingredients, add a disclaimer in the description to avoid penalties.</li><li>Grab no longer facilitates the sale of <b>tobacco and vape products</b> due to Google Play Store’s policy. Non-compliance may result in sanctions.</li></ul>\n<p><strong>How can I create, edit, or delete items?</strong></p>\n<details><summary><b>Create an item</b></summary>\n<p><b>Using the GrabMerchant app:</b></p>\n<ol><li>Tap <b>Menu</b> on the homepage.</li><li>Tap <b>Add an Item</b> and fill in the details (e.g., name, price, photos).</li><li>Tap <b>Review Item</b>, confirm details, and tap <b>Create Item</b>.</li></ol>\n<p><b>Using the GrabMerchant Portal:</b></p>\n<ol><li>Click <b>Menu</b> &gt; <b>Add new</b> &gt; <b>Item</b>.</li><li>Fill in the item details and click <b>Save Changes</b>.</li></ol></details>\n<details><summary><b>Edit an item</b></summary>\n<p><b>Using the GrabMerchant app:</b></p>\n<ol><li>Tap <b>Menu</b> on the homepage.</li><li>Select the item, tap <b>Edit</b>, make changes, and tap <b>Continue</b>.</li><li>Tap <b>Review Item</b> and confirm changes.</li></ol>\n<p><b>Using the GrabMerchant Portal:</b></p>\n<ol><li>Go to <b>Menu Overview</b>, select the item, and edit details.</li><li>Click <b>Save Changes</b>.</li></ol></details>\n<details><summary><b>Delete an item</b></summary>\n<p><b>Using the GrabMerchant app:</b></p>\n<ol><li>Tap <b>Menu</b> on the homepage.</li><li>Select the item, tap <b>Edit</b>, and scroll to <b>Delete Item</b>.</li><li>Confirm deletion.</li></ol>\n<p><b>Using the GrabMerchant Portal:</b></p>\n<ol><li>Go to <b>Menu Overview</b>, select the item, and click <b>Delete Item</b>.</li><li>Confirm deletion.</li></ol></details>\n<p><strong>How can I manage categories?</strong></p>\n<details><summary><b>Create a category</b></summary>\n<p><b>Using the GrabMerchant app:</b></p>\n<ol><li>Tap <b>Menu</b> on the homepage.</li><li>Tap <b>Add a New Category</b>, fill in details, and tap <b>Create Category</b>.</li></ol>\n<p><b>Using the GrabMerchant Portal:</b></p>\n<ol><li>Click <b>Menu</b> &gt; <b>Add new</b> &gt; <b>Category</b>.</li><li>Fill in details and click <b>Add Category</b>.</li></ol></details>\n<details><summary><b>Edit or delete a category</b></summary>\n<p><b>Using the GrabMerchant app:</b></p>\n<ol><li>Tap <b>Menu</b> on the homepage.</li><li>Select the category, tap <b>Edit Category</b>, and make changes or delete.</li></ol>\n<p><b>Using the GrabMerchant Portal:</b></p>\n<ol><li>Go to <b>Menu Overview</b>, click the <b>pencil icon</b>, and edit or delete.</li></ol></details>\n<h3>Frequently Asked Questions</h3>\n<details><summary><b>How do I rearrange items or categories?</b></summary>\n<p><b>Using the GrabMerchant app:</b></p>\n<ol><li>Tap <b>Menu</b> on the homepage.</li><li>Tap the <b>three dots</b>, select <b>Reorder catalogue</b>, and drag items/categories.</li><li>Tap <b>Done</b> to save changes.</li></ol>\n<p><b>Using the GrabMerchant Portal:</b></p>\n<ol><li>Go to <b>Menu Overview</b>, click the <b>three dots</b>, and drag items/categories.</li><li>Click <b>Save Changes</b>.</li></ol></details>\n<p><b>Need more help?</b> If you’re running a promotion or need multi-branch updates, download the <a href=\"https://hodor-assets.grab.com/attachments/merchant/en-ph/articles/16152/rc-upload-1660641755141-2-GF%20MFF.xlsx\">form template</a> and submit your request. We’ll respond within <u>three to five working days</u>.</p>\n<p>Don’t forget to refresh your app to see the changes!</p></div><style type=\"text/css\">h3 { margin-top: 1.5em !important; margin-bottom: 0.5em !important; padding-bottom: 5px !important }\ndetails { padding: 10px !important; border: 1px solid rgba(221, 221, 221, 1) !important; border-radius: 4px !important; margin: 3px 0 !important }\ndetails:first-of-type { margin-top: 16px !important }\ndetails:last-of-type { margin-bottom: 16px !important }\ndetails:nth-of-type(2n+1) { background: rgba(248, 248, 248, 1) !important }\ndetails:nth-of-type(2n) { background: rgba(232, 245, 233, 1) !important }\nsummary { cursor: pointer !important; margin-bottom: 8px !important; color: rgba(51, 51, 51, 1) !important; font-weight: bold !important }</style>","hreflang":["en-sg","id-id","en-my","ms-my","th-th","en-th","en-ph","km-kh","en-kh","my-mm"],"relatedArticles":[],"form":{"enableAuth":true,"disableDedup":true,"afterSubmit":"has-survey","template":[{"condition":"{{$is-mobile-app}} && '{{request}}'.toLowerCase().includes('edit')","content":"Type of request: {{request}} <br/> Type of change: {{edit_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"!({{$is-mobile-app}}) && '{{request}}'.toLowerCase().includes('edit')","content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Type of change: {{edit_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"{{$is-mobile-app}} && '{{request}}'.toLowerCase().includes('remove')","content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Type of change: {{remove_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"!({{$is-mobile-app}}) && '{{request}}'.toLowerCase().includes('remove')","content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Type of change: {{remove_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"{{$is-mobile-app}}","content":"Type of request: {{request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"}],"items":[{"type":"preset","presetName":"gf-user-profile-with-store_branch"},{"name":"request","type":"select","placeholder":"Type of request","validations":{"required":true},"options":["Add menu item","Edit menu item","Remove menu item","Update menu item photo","Update menu price"],"triggers":[{"type":"modal","condition":"'{{request}}' !== ''","title":"Important note","content":"Please take note of the following in updating your menu:<br/><br/><ul><li>Selling of illegal items such as shark meat, and manta ray on the Grab platform is strictly prohibited.</li><li>The sale of tobacco and vape products on the Grab platform is no longer being facilitated in compliance with Google Play Store's enhanced Policy on Inappropriate Content.</li></ul>"}]},{"name":"edit_request","type":"select","placeholder":"Type of change","validations":{"required":true},"options":["Request to edit menu item name or description","Request to edit menu order arrangement"],"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('edit'))"},{"name":"remove_request","type":"select","placeholder":"Type of change","validations":{"required":true},"options":["Set menu item/s as temporarily unavailable","Permanently remove menu item/s"],"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('remove'))"},{"name":"no_of_branch","type":"select","placeholder":"Number of branches/outlets","validations":{"required":true},"options":["Request to edit menu for 1 to 5 branches","Request to edit menu for 6 or more branches"]},{"name":"description","type":"textarea","placeholder":"Description","validations":{"required":true,"minLength":35,"maxLength":1500},"subText":{"right":"{{$value.length}} of 1500 characters"}},{"name":"file-upload","type":"upload","placeholder":"Upload","fileTypes":"image/*, .csv, text/csv, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, application/vnd.ms-excel","multiple":true,"validations":{"required":true},"subText":{"left":"You can upload up to 15 files. Photo file types should be in PNG or JPG. Excel files should be in .xls or .xlsx"}},{"type":"preset","presetName":"data_privacy_general_consent"},{"type":"submit","label":"Submit"},{"name":"mc_chat_with_support","type":"mc_chat_with_support","label":"Chat with us","hideCondition":"!('{{$is-mobile-app}}')","config":{"priority":"PRIORITY_HIGH","disposition":"","issueType":"BPO-PH-EN-Food-MEX-INSP-FoodExperience","tags":["ph","ph_mex_food_experience","ph_chat","grabfood","merchant","max","hc_id_360031622411"]}}]}}