{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>We’re working together to reduce plastic waste, and one way we’re doing this is by giving eaters the option to opt out of receiving single-use plastic cutlery. Here’s how you can manage these requests effectively:</p>\n<p><strong>Checking customer preferences</strong></p>\n<p>When you receive a food order, check the <b>Note from Customer</b> in the merchant app. If the note states <b>\"\"Don't need cutlery (fork / spoon / knife)\"\"</b>, please <b>DO NOT</b> include any forks, spoons, or knives in the order.</p>\n<p>If there’s no mention of cutlery in the note, you can provide cutlery as usual.</p>\n<p><strong>What counts as cutlery?</strong></p>\n<p>Cutlery refers specifically to forks, spoons, and knives. This initiative does not apply to straws. You should still provide straws for all relevant drink orders, such as bubble tea, juice, or cold drinks.</p>\n<p><strong>Important reminder</strong></p>\n<p>🚩 To ensure this eco-friendly initiative is successful, please inform your in-store personnel about these guidelines. This will help reduce plastic waste and make a positive impact on the environment.</p>\n<p>If you have any questions or need further clarification, feel free to reach out to us. Thank you for supporting this initiative!</p></div>","hreflang":["en-my","ms-my","en-ph"],"form":{"afterSubmit":"thanks","items":[]}}