{"content":"<p>We understand that your menu evolves as your customers’ tastes change. Whether you need to add, edit, or update your GrabFood menu, we’re here to help! Below are the steps and guidelines to ensure your updates are processed smoothly.</p>\n\n<h3>What updates can you request?</h3>\n<ul>\n  <li>Add a menu item</li>\n  <li>Edit a menu item</li>\n  <li>Remove a menu item</li>\n  <li>Update a menu item photo</li>\n  <li>Update menu price</li>\n</ul>\n\n<h3>Important reminders</h3>\n<ul>\n  <li><b>Illegal items</b> such as shark meat or manta ray are strictly prohibited on the Grab platform. If these terms appear in item names but are not part of the ingredients, add a disclaimer in the description to avoid penalties.</li>\n  <li>Grab no longer facilitates the sale of <b>tobacco and vape products</b> in compliance with Google Play Store’s policy. Non-compliance may result in severe sanctions.</li>\n  <li>If you’re running a promotion, include it in your menu edit request to ensure it’s applied correctly.</li>\n  <li>GrabFood follows a <b>no-markup policy</b> on menu prices. All updates are subject to internal review and approval.</li>\n  <li>For bulk updates, send your list in .xls or .xlsx format, along with your original menu (PDF or JPG) or a link to your online menu for reference.</li>\n  <li>After submitting your request, we’ll respond via email <u>within three to five working days</u>.</li>\n</ul>\n\n<h3>Tips for better menu photos</h3>\n<details>\n  <summary><b>Food quality &amp; plating</b></summary>\n  <ul>\n    <li>Ensure food is properly cooked and neatly plated.</li>\n    <li>Avoid spillages or messy presentation.</li>\n  </ul>\n</details>\n<details>\n  <summary><b>Photography angles</b></summary>\n  <p><b>Overhead flat lay shot:</b> Place the food in the centre of the frame for a top-down view.</p>\n  <p><b>45-degree shot:</b> Focus on the main dish with a blurred background for depth.</p>\n  <p><b>Straight-on shot:</b> Ideal for burgers, sandwiches, or layered dishes to showcase ingredients.</p>\n</details>\n<details>\n  <summary><b>Dos &amp; don’ts</b></summary>\n  <ul>\n    <li>Avoid blurry, dark, or overly bright photos.</li>\n    <li>Use plain plates and simple backgrounds to highlight the dish.</li>\n    <li>Ensure the dish is centred and fully visible in the frame.</li>\n    <li>Keep the focus on the food—no hands or utensils in the shot.</li>\n  </ul>\n</details>\n\n<h3>Photo requirements</h3>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%\">\n  <thead>\n    <tr>\n      <th>Types of Photos</th>\n      <th>Sample</th>\n      <th>Requirements</th>\n    </tr>\n  </thead>\n  <tbody>\n    <tr>\n      <td>Item Photo (Image of the menu/catalogue item)</td>\n      <td><img src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/ph/en/360043592211/360043592211-itemphoto.png\" alt=\"itemphoto.png\" width=\"60%\"></td>\n      <td>\n        <ul>\n          <li>1:1 aspect ratio</li>\n          <li>Resolution of at least 750x750</li>\n          <li>File name should match the menu item name</li>\n        </ul>\n      </td>\n    </tr>\n  </tbody>\n</table>\n\n<h3>How to submit your request</h3>\n<p>For multiple branch updates, download the <a href=\"https://hodor-assets.grab.com/attachments/merchant/en-ph/articles/16152/rc-upload-1660641755141-2-GF%20MFF.xlsx\" target=\"_self\">form template</a>. Submit all updates in one request for faster processing. Use this format for branch names: <i>ABC Store - Kapitolyo</i>, <i>ABC Restaurant - Store</i>.</p>\n\n<p>To ensure uninterrupted operations, transition to the Preferred Merchant model by signing up <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSf3oH6NV5ZduYonnON50cs6W1L7R028ib0QUBmzJkWXVs16tQ/viewform\" target=\"_self\">here</a>.</p>\n\n<p>If you need further assistance, feel free to reach out to us. We’re happy to help!</p>\n<style type=\"text/css\">h3 { margin-top: 1.5em !important; margin-bottom: 0.5em !important; padding-bottom: 5px !important }\ndetails { padding: 10px !important; border: 1px solid rgba(221, 221, 221, 1) !important; border-radius: 4px !important; margin: 3px 0 !important }\ndetails:first-of-type { margin-top: 16px !important }\ndetails:last-of-type { margin-bottom: 16px !important }\ndetails:nth-of-type(2n+1) { background: rgba(248, 248, 248, 1) !important }\ndetails:nth-of-type(2n) { background: rgba(232, 245, 233, 1) !important }\nsummary { cursor: pointer !important; margin-bottom: 8px !important; color: rgba(51, 51, 51, 1) !important; font-weight: bold !important }</style>","hreflang":["en-ph"],"relatedArticles":[],"form":{"enableAuth":true,"afterSubmit":"gf-registration","template":[{"condition":"{{$is-mobile-app}} && '{{request}}'.toLowerCase().includes('edit')","content":"Type of request: {{request}} <br/> Type of change: {{edit_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"!({{$is-mobile-app}}) && '{{request}}'.toLowerCase().includes('edit')","content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Type of change: {{edit_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"{{$is-mobile-app}} && '{{request}}'.toLowerCase().includes('remove')","content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Type of change: {{remove_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"!({{$is-mobile-app}}) && '{{request}}'.toLowerCase().includes('remove')","content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Type of change: {{remove_request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"condition":"{{$is-mobile-app}}","content":"Type of request: {{request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"},{"content":"Store Name: {{storeName}} <br/> Branch: {{branch}} <br/> Type of request: {{request}} <br/> Number of branches/outlets: {{no_of_branch}} <br/> Description: {{description}}"}],"items":[{"type":"preset","presetName":"gf-user-profile-with-store_branch"},{"name":"request","type":"select","placeholder":"Type of request","validations":{"required":true},"options":["Add menu item","Edit menu item","Remove menu item","Update menu item photo","Update menu price"]},{"name":"edit_request","type":"select","placeholder":"Type of change","validations":{"required":true},"options":["Request to edit menu item name or description","Request to edit menu order arrangement"],"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('edit'))"},{"name":"remove_request","type":"select","placeholder":"Type of change","validations":{"required":true},"options":["Set menu item/s as temporarily unavailable","Permanently remove menu item/s"],"hideCondition":"'{{request}}' === '' || !('{{request}}'.toLowerCase().includes('remove'))"},{"name":"no_of_branch","type":"select","placeholder":"Number of branches/outlets","validations":{"required":true},"options":["Request to edit menu for 1 to 5 branches","Request to edit menu for 6 or more branches"]},{"name":"description","type":"textarea","placeholder":"Description","validations":{"required":true,"minLength":35,"maxLength":1500},"subText":{"right":"{{$value.length}} of 1500 characters"}},{"name":"file-upload","type":"upload","placeholder":"Upload","fileTypes":"image/*, .pdf, .csv, text/csv, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, application/vnd.ms-excel","multiple":true,"validations":{"required":true},"subText":{"left":"You can upload up to 15 files. Photo file types should be in PNG or JPG. Excel files should be in .xls or .xlsx"}},{"type":"preset","presetName":"data_privacy_general_consent"},{"type":"submit","label":"Submit"}]}}