{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>Keeping your store information up-to-date helps customers and drivers locate your store easily. You can make some changes directly in the GrabMerchant app, saving you time!</p>\n<p>The app is designed to cater to different user roles in your business, such as business owners, store managers, and cashiers. Password reset requests for these roles will be tied to the Grab-Registered Email Addresses provided during onboarding.</p>\n<p><strong>What can I update?</strong></p>\n<p>You can update the following details:</p>\n<ul><li>Operating hours</li><li>Menu or catalogue offerings</li><li>Store name</li><li>Store address</li><li>Cover or menu photos</li></ul>\n<p><strong>How do I make updates?</strong></p>\n<p>To make changes, visit the relevant guides below:</p>\n<ol><li><a href=\"https://help.grab.com/merchant/en-ph/360031622411\"><b>How to edit my store menu/catalogue</b></a></li><li><a href=\"https://help.grab.com/merchant/en-ph/360030578192\"><b>Updating store operating hours</b></a></li><li><a href=\"https://help.grab.com/merchant/en-ph/360027910411\"><b>Request to update cover or menu photo</b></a></li><li><a href=\"https://help.grab.com/merchant/en-ph/4404653793817\"><b>Request to update store name and address</b></a></li></ol>\n<p><img alt=\"Guide illustration\" height=\"320.34375\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/ph/en/360045587772/360045587772-MEX1.gif\" style=\"border: 2px solid rgba(0, 128, 74, 1); border-radius: 8px; width: 565px; height: 320.344px\" width=\"565\"></p>\n<p>After submitting your request, don’t forget to refresh your app to check if the changes have been applied.</p>\n<p><strong>Need help with updates?</strong></p>\n<p>If you need assistance updating your restaurant information, let us know! We’ll confirm the changes in the app within <u>three to five business days</u>.</p>\n<p><strong>💡 Tip for faster processing</strong></p>\n<p>When submitting a request, include the restaurant and branch name where the changes apply. If the request is for multiple branches, mention this in the description box.</p>\n<p>If you need further assistance, feel free to reach out to us. We’re here to help!</p></div>","hreflang":["en-ph"],"relatedArticles":[],"form":{"enableAuth":false,"disableDedup":true,"afterSubmit":"has-survey","template":"Type of request: {{request}} <br/> Description: {{description}}","items":[{"type":"preset","presetName":"user-profile-with-city"},{"name":"request","type":"select","placeholder":"Type of request","validations":{"required":true},"options":["Change in branch name","Store information update -- Address","Store information update -- Contact info","Store information update -- Operating hours","Permanent name change"]},{"name":"description","type":"textarea","placeholder":"Description","validations":{"required":true,"minLength":35,"maxLength":1500},"subText":{"left":"Please give us more details about your concern","right":"{{$value.length}} of 1500 characters"}},{"name":"file-upload","type":"upload","placeholder":"Upload photo","fileTypes":"image/*","multiple":true,"validations":{"required":true},"subText":{"left":"Please attach screenshots related to your concern."}},{"type":"preset","presetName":"data_privacy_general_consent"},{"type":"submit","label":"Submit"},{"name":"mc_chat_with_support","type":"mc_chat_with_support","label":"Chat with us","hideCondition":"!('{{$is-mobile-app}}') || ('{{change}}' === '' || '{{change}}'.toLowerCase().includes('instructions'))","config":{"priority":"PRIORITY_HIGH","disposition":"","issueType":"BPO-PH-EN-Mart-MEX-INSP-MartExperience","tags":["ph","ph_chat","ph_mex_mart_experience","grabmart","merchant","max","hc_id_360045587772"]}}]}}