{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>We understand that some customers prefer receiving their missing items rather than refunds or vouchers. To ensure a smooth experience, it’s important to double-check orders, pack them carefully, and address any concerns promptly.</p>\n<h3>Important reminders for merchants</h3>\n<ul><li><b>Keep your lines open.</b> Update your contact information on your GrabMerchant app to ensure you can receive calls and messages from customers. <a href=\"https://help.grab.com/merchant/en-ph/360027910531\" target=\"_self\">Click here to learn how</a>.</li><li><b>Be cautious of scammers.</b> Never share sensitive business information like account passwords, bank PINs, or OTPs with anyone.</li><li><b>Verify order details.</b> Confirm that the customer’s booking is from a verified Grab order. You can cross-check the following details with your GrabMerchant app:<ul><li>Name as shown in the app</li><li>Booking ID</li><li>Order details</li><li>Payment method</li></ul></li></ul>\n<p>Missing or incorrect items are common issues, but they can be avoided with careful attention to detail. For a full list of refund reasons customers may be eligible for, <a href=\"https://help.grab.com/merchant/en-ph/360043821352\" target=\"_self\">click here</a>.</p>\n<h3>Why this matters</h3>\n<p>Fulfilled orders mean happy customers, and happy customers are more likely to order again. By ensuring accuracy and addressing concerns quickly, you can build trust and loyalty while maximising your profits.</p>\n<p>If you need further assistance, feel free to reach out to via the form below. We’re here to help!</p></div>","hreflang":["en-ph"],"relatedArticles":[],"form":{"enableAuth":true,"afterSubmit":"has-survey-get-back","template":"Tell us more about the issue: {{description}}","items":[{"type":"preset","presetName":"gf-user-profile-with-store_branch"},{"name":"booking","type":"input","placeholder":"What is the Order ID?","defaultValue":"{{$query.order_id}}","validations":{"required":true}},{"name":"description","type":"textarea","placeholder":"Tell us more about the issue","validations":{"required":true,"maxLength":1500},"subText":{"left":"","right":"{{$value.length}} / 1500 characters"}},{"name":"upload-photo","type":"upload","placeholder":"Upload photo","fileTypes":"image/*","multiple":true,"validations":{"required":true}},{"type":"preset","presetName":"data_privacy_general_consent"},{"type":"submit","label":"Submit"}]}}