{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p><span style=\"font-size: 14px\">We understand that sometimes you may want to remove a reply to a customer’s review. Don’t worry—it’s a simple process!</span></p>\n<p><span style=\"font-size: 14px\">To request the removal of your reply, please fill out the below. Once submitted, our Grab Support team will review your request promptly.</span></p>\n<p><span style=\"font-size: 14px\"><b>What happens next?</b></span></p>\n<ul><li><span style=\"font-size: 14px\">Your reply will be removed from the <i>Ratings and reviews</i> page within five business days.</span></li><li><span style=\"font-size: 14px\">If we need more information, we’ll reach out to you directly.</span></li></ul>\n<p><span style=\"font-size: 14px\">If you have any questions or need further assistance, feel free to contact us through the Grab app or via our support page. We’re here to help!</span></p></div>\n<div data-wrapper=\"true\" style=\"font-weight: 400; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><div style=\"border-radius: 4px; border-left: 10px solid rgba(0, 128, 74, 1); padding: 15px; box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1); margin: 16px 0; background-color: rgba(249, 249, 249, 1)\"><p><span style=\"font-size: 12px\"><b><span style=\"color: rgba(231, 76, 60, 1)\">Important</span></b>: Please log into the Owner or Manager role to submit a request. If you have troubles logging in, click this <a href=\"https://help.grab.com/merchant/en-sg/360027910231-I-can't-login-to-my-GrabMerchant-app%5D\">link</a></span></p></div></div>","hreflang":["en-sg","th-th","en-th","km-kh","en-kh"],"relatedArticles":[],"form":{"enableAuth":true,"afterSubmit":"has-survey-get-back","template":"Merchant ID : {{merchant_id}} <br> Order ID : {{order_id}} <br/> Date of Order: {{date | momentFormat(DD/MM/YYYY)}} <br/> Reason for Removing a response: {{reason}} <br/> Please specify: {{specify}}","items":[{"type":"preset","presetName":"user-profile"},{"name":"merchant_id","type":"input","placeholder":"Merchant ID ","validations":{"required":true}},{"name":"order_id","type":"input","placeholder":"Order ID ","validations":{"required":true}},{"name":"date","type":"input-date","label":"Date of Order","placeholder":"Date of Order","validations":{"required":true}},{"name":"reason","type":"select","placeholder":"Reason for Removing a response","validations":{"required":true},"options":["Inaccurate information","Accidentally submitted before completing ","Others "]},{"name":"specify","type":"input","placeholder":"Please specify","validations":{"required":true},"hideCondition":"!('{{reason}}'.toLowerCase().includes('others'))"},{"type":"preset","presetName":"data_privacy_general_consent"},{"name":"submit","type":"submit","label":"Submit"}]}}