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Ifyou’ve received an in-app notification or email letting you know that your store has been temporarily paused, it may be due to inactivity or reports from delivery-partners or consumers indicating that your store is closed.

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Here are some common reasons why your store might be temporarily paused:

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How will I be informed of any store pauses?\n

You’ll be notified immediately when a pause is triggered through:

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  • Email: an automated email will be sent to your registered email address.
  • Push notification: you’ll also receive a notification in the GrabMerchant app.
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How to avoid a temporary pause of your store\n
  • Keep your operating hours accurate by updating your business hours regularly
  • Close your store if you are unavailable for the day
  • Keep your store open for sufficient hours per week so customers can place orders
  • Use Busy Mode to manage your order volumes during peak periods
  • Mark items as out of stock and ensure your menu reflects the dishes that can be prepared when customers order
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How to unpause your store\n
  1. On your GrabMerchant app, you’ll see a notification at the top stating your store is currently closed. You’ll also be alerted via notification.
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  2. Tap Open now > Reconfirm business hours.
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  3. Check that your business hours are correct and updated by tapping Update business hours on app.
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  4. Tap Save to unpause your store.
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By keeping your store’s status updated and operating hours accurate, you can ensure a smooth experience for your customers and avoid any interruptions. If your store is ever paused, unpausing it through the GrabMerchant app is simple and hassle-free.

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