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The Loyalty Stamp Card is a feature by Grab that helps merchants reward their customers with stamps for both delivery and in-store orders. It is designed to strengthen customer engagement and build a loyal customer base.

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How does the Loyalty Stamp Card work?

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a) In-store

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Customers can scan the Loyalty QR code displayed in-store using the Grab app or their phone camera to join the program and earn stamps. After scanning, they can choose to pay via the Grab app or at the cashier.

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If they pay via the Grab app and meet the minimum spend, stamps are automatically awarded. For payments made at the cashier, the cashier must scan the customer's QR code to confirm the amount paid before awarding stamps.

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For merchants accepting card and/or QR payments via GrabMerchant payment solutions, your Stamp Card programme is integrated into the payment journey through the receipt and the GrabMerchant app.

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b) Online GrabFood orders

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Customers can also earn stamps automatically for GrabFood orders made online, provided they meet the minimum spend (excluding delivery and service fees).

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Frequently Asked Questions

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How do I view transactions with loyalty stamps issued?\n

You can check transactions with loyalty stamps issued in two ways:

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1. Cashier Section

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Go to Cashier on the navigation bar, then select the History tab. Transactions with stamps issued will be tagged with \"stamp\" on the list.

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\"Cashier \"History \"Detailed
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2. Finance Section

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Tap More on the navigation bar to find the Finance section. Then, go to the Transactions tab to see all transactions. All transactions with loyalty stamps will end with \"L\" (e.g. GF-468L).

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What do I do if a customer paid the wrong amount?\n

Overpayment

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If the customer overpaid, confirm the correct amount and submit a refund request via the GrabMerchant app:

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  1. Go to the Finance or History section.
  2. Select the relevant transaction and tap Refund your customer.
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\"Cashier \"Refund \"Select \"Confirm
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\"Refund
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Once refunded, notify the customer to make a new payment for the full and correct bill amount. Merchants will be notified of successful refunds directly in the app.

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Underpayment

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If the customer underpaid, follow the same steps as above: submit a refund request for the initial underpaid transaction, and advise the customer to make a second payment for the full, correct bill amount.

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How does the Stamp Card programme work with card & QR payments?\n

The Loyalty QR code will be displayed on both the receipt and the GrabMerchant App upon successful card or QR payment with Grab. Here is how you can recruit your in-store customers:

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Via GrabMerchant App & Printed Receipt

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\"Payment \"Print \"Printed
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Customer Flow on Grab App

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\"Scan \"Join \"Loyalty \"View
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\"Reward
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What if I have an issue with the Loyalty QR code?\n

If a stamp is not automatically issued to your customer after a transaction, you can manually grant stamps via the GrabMerchant App using two methods:

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Method 1: Entering Customer's Mobile Number

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  1. From your GrabMerchant App home page, head to Cashier > tap the relevant transaction > select Grant stamp by phone number.\n
    \"Cashier \"Select
  2. Key in your customer's mobile number and tap Continue.
    \"Input \"Review
  3. Key in the customer's bill amount and tap Submit. A confirmation message will appear once the stamp has been granted.
    \"Input \"Stamp
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Method 2: Scanning Customer's QR Code

\"Customer
  1. From your GrabMerchant App home page, head to Cashier > tap the relevant transaction > select Scan QR code.\n
    \"Select \"Camera
  2. Scan your customer's QR code to manually add stamps.
    \"Scanning
  3. A confirmation message will appear once the stamp has been successfully granted.
    \"Stamp \"Stamp
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If you need further assistance, feel free to reach out to Grab Support via the GrabMerchant app or contact us directly. We're here to help!

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