{"content":"

Keeping your store information up-to-date, like your contact details, address, and photos, helps customers and drivers locate your store easily. You can make some changes directly in the GrabMerchant app, saving you time!

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The app is designed to cater to different user roles in your business, such as business owners, store managers, and cashiers. Password reset requests are tied to the Grab-Registered Email Addresses provided during onboarding.

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How to update your contact information\n

To keep your account secure, different roles have different permissions for making changes.

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Updating the owner’s contact\n

Only those with the Owner role can update these details. Keep in mind that changing this for one store updates it for all stores linked to your account.

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This number will be used for discussion on business related matters and how we can grow your business further.

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  1. Log in: Make sure you’re logged in with your Owner account.
  2. Pick a store: Tap any Store tile on your app homepage.
  3. Select details: Tap Owner’s contact.
  4. Edit: Enter your new email or phone number.
  5. Verify: Enter the OTP sent to your device and tap Submit.
  6. Sit tight: Your changes will be updated within 24 hours.
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💡 Made a mistake? If you need to undo a change, you can revert it within 24 hours:

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  • Go to Store > Owner’s contact.
  • Tap Undo change, then tap Confirm Undo.
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Updating the store manager’s contact\n

Both Owners and Store Managers can update this information.

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This number will be used for receiving time-sensitive account updates, marketing opportunities, ops-related info and more.

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  1. Tap the Store tile on your app homepage.
  2. Select Store Manager’s contact.
  3. Update the email or phone number and tap Submit.
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Updating the store contact number\n

Both Owners and Store Managers can update this number. This is the public number customers see on your store page.

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This number will be used for easy coordination of orders, reservations and more, directly with consumers and delivery-partners.

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  1. Tap the Store tile on your app homepage.
  2. Select Store Phone number.
  3. Enter the new phone number and tap Submit.
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How to update operating hours, menu, or catalogue\n

To make changes to your operating hours, menu, or catalogue offerings, visit:

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How to change your store name\n

There are two ways to change your store name:

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(I) Single Store Name Change: To update a single store name, please use the self-service feature by following the steps below.

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(II) Multiple Store Locations: Please submit the form below with the Store IDs and current Store Names of the outlets to be updated. Our agents will assist you with your request.

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How To Find Store ID

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Self-Serve Store Name Change

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Tap on the Store tile on your Merchant app homepage.

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Select Store Name.

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Enter your new store name, and then tap Submit.

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To prevent brand impersonation, name changes require approval from Grab. These changes may take a few business days to process.

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You can submit up to two successful store name updates per month. Further requests will be blocked until the following month.

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How to change your address\n

 

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There are two ways to change your store location:

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(I) Single Store Location: To update a single location, please use the self-service feature by following the steps below.

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(II) Multiple Store Locations: Please submit the form below with the Store IDs and Store Names of the outlets to be updated. Our agents will assist you with your request.

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How To Find Store ID

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Self-Serve Store Location Change

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You can now update your store location directly in the app, regardless of the distance from your current location.

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Tap on the Store tile on your Merchant app homepage.

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Select Address.

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Enter the new address, and then move the pin to the exact location of your Store Entrance.

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Schedule the change by selecting the date you want the new address to go live. A lead time of one to two days may be required.

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Tap Submit.

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Changes take effect at 9am on your scheduled date. 

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You can submit up to two successful store address updates per month. Further requests will be blocked until the following month.

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How to change your entity information\n

If your business registration number changes, we’ll need to register you as a new merchant. We’ll contact you within three days to complete an onboarding form and sign a new contract. Note that historical order information won’t be available, but you can request to keep the old entity’s ratings and reviews.

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Supporting documents required:

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  • ACRA (for registered businesses)
  • Old Entity’s Name & UEN
  • NRIC & SFA Licence (for non-registered businesses)
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🛡️ Stay Secure

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We take your account security very seriously. If you notice any suspicious changes to your contact information that you didn't authorise, please report it to us immediately so we can help.

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Important:
When filling out the form below to request an update of the business registration number, select ‘Yes’ for the question ‘Do you wish to retain your ratings and reviews’ if you want to keep the previous store’s customer ratings. Please log in before starting any form. It speeds things up, keeps your information secure, and helps us resolve issues faster.
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Store 5
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'{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_cease_operation_date_2","type":"input-date","label":"Last day of operation at existing addresses","placeholder":"Last day of operation at existing addresses","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('2') || '{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_start_operation_date_2","type":"input-date","label":"First day of operation at new address","placeholder":"First day of operation at new address","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('2') || '{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_address_2","type":"textarea","placeholder":"Address of new outlet","validations":{"required":true,"maxLength":1500},"subText":{"left":"","right":"{{$value.length}} / 1500 characters"},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('2') || '{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_building_name_2","type":"input","placeholder":"Building name for new outlet (if any)","validations":{"required":false},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('2') || '{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_postal_code_2","type":"input","placeholder":"Postal code for new outlet","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('2') || '{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_pickup_instruction_2","type":"textarea","placeholder":"Pick-up instructions for new outlet (if any)","validations":{"required":false,"maxLength":1500},"subText":{"left":"e.g. Nearest MRT, Building name","right":"{{$value.length}} / 1500 characters"},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('2') || '{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_store_name_3","type":"input","placeholder":"Store name","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_store_id_3","type":"input","placeholder":"Store ID","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_building_name_3","type":"input","placeholder":"Building name for existing outlet (if any)","validations":{"required":false},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_postal_code_3","type":"input","placeholder":"Postal code for existing outlet","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_cease_operation_date_3","type":"input-date","label":"Last day of operation at existing addresses","placeholder":"Last 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!('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_pickup_instruction_3","type":"textarea","placeholder":"Pick-up instructions for new outlet (if any)","validations":{"required":false,"maxLength":1500},"subText":{"left":"e.g. Nearest MRT, Building name","right":"{{$value.length}} / 1500 characters"},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('3') || '{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_store_name_4","type":"input","placeholder":"Store name","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_store_id_4","type":"input","placeholder":"Store ID","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_building_name_4","type":"input","placeholder":"Building name for existing outlet (if any)","validations":{"required":false},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_postal_code_4","type":"input","placeholder":"Postal code for existing outlet","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_cease_operation_date_4","type":"input-date","label":"Last day of operation at existing addresses","placeholder":"Last day of operation at existing addresses","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_start_operation_date_4","type":"input-date","label":"First day of operation at new address","placeholder":"First day of operation at new address","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_address_4","type":"textarea","placeholder":"Address of new outlet","validations":{"required":true,"maxLength":1500},"subText":{"left":"","right":"{{$value.length}} / 1500 characters"},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_building_name_4","type":"input","placeholder":"Building name for new outlet (if any)","validations":{"required":false},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('4') || '{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_postal_code_4","type":"input","placeholder":"Postal code for new 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('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_store_id_5","type":"input","placeholder":"Store ID","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_building_name_5","type":"input","placeholder":"Building name for existing outlet (if any)","validations":{"required":false},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_postal_code_5","type":"input","placeholder":"Postal code for existing outlet","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_cease_operation_date_5","type":"input-date","label":"Last day of operation at existing addresses","placeholder":"Last day of operation at existing addresses","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_start_operation_date_5","type":"input-date","label":"First day of operation at new address","placeholder":"First day of operation at new address","validations":{"required":true},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_new_address_5","type":"textarea","placeholder":"Address of new 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!('{{address_no_of_store}}'.includes('5')))"},{"name":"address_pickup_instruction_5","type":"textarea","placeholder":"Pick-up instructions for new outlet (if any)","validations":{"required":false,"maxLength":1500},"subText":{"left":"e.g. Nearest MRT, Building name","right":"{{$value.length}} / 1500 characters"},"hideCondition":"('{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))) || ('{{address_no_of_store}}' === '' || !('{{address_no_of_store}}'.includes('5')))"},{"name":"address_acknowledge","type":"checkbox","validations":{"required":true},"options":["I hereby acknowledge that there will be no changes to the following:"],"subText":{"left":["• Entity Name","• Ownership","• Bank Details"]},"hideCondition":"'{{type_of_info}}' === '' || !('{{type_of_info}}'.toLowerCase().includes('address'))"},{"type":"preset","presetName":"data_privacy_general_consent"},{"type":"submit","label":"Submit"}]}}