{"content":"

Need to check your daily order history? You can easily access it through the merchant app. Here’s how:

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  1. Tap Orders on the bottom bar.
  2. Go to the History tab to view a list of daily sales reports for the past 30 days.
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In the History tab, you’ll find detailed information about your orders, including those assisted by ads. If an order was influenced by a simplified or à la carte ad, an “Ads” label will appear next to the order number. Please note:

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Order details\n

Orders are attributed to ads if they are placed within:

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  • 24 hours of an ad click, or
  • 1 hour of an ad view.
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The “Ads” label will remain visible for up to 30 days, even after your campaign ends.

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Large orders\n

For large orders, you might see “Linked to GF-xxx” in the history tab. This happens because Grab splits large orders into two sub-orders based on criteria like item count, price, or weight. Here’s what you need to know:

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  • Large orders assisted by ads are counted as one ad-assisted order.
  • You won’t be double-charged for the split order.
  • Both sub-order IDs will appear under the history tab.
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If you need additional help, you can:

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If you’re still unsure or need further assistance, don’t hesitate to contact your account manager or reach out to Grab Support. We’re here to help!

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