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Need to update your restaurant’s hours for a public holiday, a personal break, or a change in schedule? It’s quick and easy to adjust your operating hours in the Grab Merchant app.

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Important note for stores with different menus at different times\n

If your store offers different menus throughout the day (e.g., breakfast, lunch, dinner), please avoid extending your opening hours in the app. Menu hours won’t automatically adjust to match extended opening hours, which could lead to confusion for customers.

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Steps to update your store hours\n
  1. Tap on the Store tile on your Grab Merchant app home page.
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  2. Select Business hours.
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  3. Choose to edit either Delivery hours or Special hours:
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    • Delivery hours: Your regular restaurant opening hours.
    • Special hours: Temporary hours for specific dates, up to five different periods (e.g., public holidays, company events, or stock-taking).
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Frequently Asked Questions

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How is the 'Special Hours' feature different from 'Regular Delivery Hours'?\n

The Special Hours feature lets you schedule temporary opening/closing hours for special occasions (e.g., holidays) without changing your regular hours. Special Hours will automatically apply on the scheduled dates.

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How far ahead can I schedule my Special Hours?\n

You can schedule Special Hours up to 60 days in advance.

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What is the maximum number of Special Hours schedules I can set?\n

You can set up to five Special Hours schedules at the same time.

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How many time slots can I schedule for each Special Hours?\n

Each Special Hours schedule can include up to three time slots.

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Can I temporarily pause my store when Special Hours are active?\n

Yes, you can temporarily pause your store, and your Special Hours settings will remain intact.

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Can I cancel Special Hours?\n

Yes, you can cancel Special Hours anytime via the app.

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Need further assistance?\n

If you need further assistance, feel free to reach out to us through the Grab Merchant app or contact our support team. We’re here to help!

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If you need further assistance, feel free to reach out to us through the Grab Merchant app or contact our support team. We’re here to help!

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