{"content":"

We understand that plans can change, and you might need to cancel an order. Good news! You can now cancel an existing GrabFood order directly from the app without contacting Grab support. Just make sure your app is updated to the latest version v4.5 to access this feature.

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Steps to cancel an order\n
  1. Go to the order details and tap Edit or Cancel Order.
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  2. Select Cancel order.
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  3. Choose the appropriate reason for cancellation. The eater will be notified automatically.
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  4. To avoid upsetting eaters with cancellations, update item availability immediately if the item is out of stock, or temporarily pause your store if the kitchen is too busy.

    Once the order is successfully cancelled, both the eater and driver will be informed automatically.

    Note: Contact information of eaters should only be used for confirming the proposed cancellation.

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Frequently Asked Questions

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Why can’t I cancel an order directly from the app?\n

Some orders cannot be cancelled via the app due to specific conditions:

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If you need further assistance, feel free to contact Grab support. We’re here to help!

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