{"content":"

What Determines My Delivery Radius?

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A delivery radius is a distance that determines the locations from which customers are able to place an order from your store. Grab takes into account the effective supply of delivery partners available in a given area to determine the delivery radius on a dynamic real-time basis. This is often influenced by various factors including  time (peak vs off-peak), weather and ease of access.

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Radius Programmes Offered by Grab

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Grab offers a range of delivery radius programmes, offering flexible options to boost your business based on your needs. Here’s an overview of the available programmes and their benefits:

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Merchant Eligibility

All GrabFood and GrabMart merchants, except if you are doing your own delivery (refer to ‘Islandwide Delivery by Merchant’ dropdown below)

Programme

Description

Benefits for Merchants

Islandwide Delivery

Maximise customer reach by extending delivery radius up to 8,14, or 27km.

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Note: During peak periods, the delivery radius might be adjusted to ensure that our delivery partners are able to deliver as many orders as possible. 

Increased Sales Opportunities: Unlock incremental orders when you become visible to more customers islandwide.

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Strengthened Brand Visibility: Boost your brand recognition across a wider customer base.

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For more details, refer to the ‘Islandwide Delivery’ dropdown below.

Minimum Radius Subscription

Guarantees a minimum 2.5 km radius for continuous visibility, regardless of weather or delivery-partner supply fluctuations.

Guaranteed Visibility: Remain visible from at least a 2.5km radius regardless of delivery conditions.

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Consistent Availability to Customers: Customers within a 2.5km radius can rely on you to be available to order from, regardless of delivery conditions.

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 For more details, refer to the Minimum Radius Subscription dropdown below.

Supercharge your visibility by joining both programmes:

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Join both radius programmes to maximise reach and visibility. This ensures consistent visibility within at least 2.5km and extends your reach up to 27km, making you available to more customers and protecting against less optimal delivery conditions (e.g. adverse weather).

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Note: For any future increment to radius tiers , those who enrolled previously will have their radius updated automatically.

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Islandwide Delivery by Grab\n

If you wish to sign up for our Islandwide Delivery services, please fill out the form below stating your preferred tier and someone from the team will get back to you in 3-5 business days.

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Zones

GrabFood Merchants

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Prices reflected before GST

Tier 1

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(radius up to 27km)  

Tier 2

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(radius up to 14km)

Tier 3

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(radius up to 8km)

Central

Downtown

 

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$1000 / month

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$700 / month

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$500 / month

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Sentosa

Bukit Merah

Upper Central

Lower Central

Southeast

Non-Central

Southwest

 

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$1000 / month

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$500 / month

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$300 / month

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East

North

Northwest

Punggol

Seng Kang & Seletar

Jurong East

Jurong West

Islandwide Delivery Label

✅

✅

❌

Monthly EDM Feature to top GrabFood/Mart eaters

✅

✅

✅

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Zones

GrabMart Merchants

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Prices reflected before GST

Tier 1

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(radius up to 27km)  

Tier 2

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(radius up to 14km)

Tier 3

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(radius up to 8km)

Central

Downtown

 

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$450 / month

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$350 / month

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$250 / month

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Sentosa

Bukit Merah

Upper Central

Lower Central

Southeast

Non-Central

Southwest

 

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$380 / month

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$280 / month

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$180 / month

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East

North

Northwest

Punggol

Seng Kang & Seletar

Jurong East

Jurong West

Islandwide Delivery Label

✅

✅

❌

Monthly EDM Feature to top GrabFood/Mart eaters

✅

✅

✅

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*Note that the above rates may be subject to future revisions. You will be duly informed if this happens.
Please take note that final zoning and rates will be determined at the discretion of Grab.

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For any increment to radius tiers , those who enrolled previously will have their radius updated automatically.
 

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Minimum Radius Subscription\n

Our pilot revealed that the consistent visibility led to 10% more orders among participating merchants vis a vis non-participating merchants. If you wish to sign up for Minimum Radius Subscription services, please fill out the form below and someone from the team will get back to you in 3-5 business days.

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Subscription Programme Details

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Subscription Cycle 

Starts on the 1st of every month

Commitment Period

Minimum subscription period of 6-months applies.

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Participating outlets will be automatically included monthly, unless you choose to opt out.

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Refer to the ‘Opt Out’ section below for more details.

Monthly Participation Fee/Outlet 


Limited time offer: From $250/outlet/month (U.P $500) before GST. Available while slots last!  
*Note that the above rates are a limited-time offer, and may be subject to future revisions. You will be duly informed if this happens.\n

As we are rolling out this programme progressively with limited availability, sign-ups will be accommodated on a first-come, first-served basis and may not extend to all merchants initially.

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What should I do to opt out of the radius management programmes?\n

If you wish to opt out from a radius management programme, please submit a request below before the 15th of the month for termination to take effect from the following month. Otherwise, your subscription will automatically continue into the next month and you will be billed accordingly.

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All opt-out requests will be resolved in 3-5 business days and monthly subscription fees will not be pro-rated.

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Do note that our Minimum Radius Subscription programme has a minimum subscription period of 6 months that applies from your onboarding date. Early termination requests within the period will not be accommodated.

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Radius Management for Delivery By Merchant\n

Merchants who are fulfilling the order with their own fleet may set their own fixed delivery radius.

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Islandwide Delivery by Merchant

How does it work?

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You will receive orders via your Grab Merchant app, but will be required to fulfil the orders with your own delivery partner or with a logistics partner.

Merchant criteria Merchant eligibility for self-delivery islandwide 

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Any F&B business with a Singapore Food Agency (SFA) License is eligible for islandwide delivery by the merchant. 

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Merchants should source a reliable logistics partner or have an in-house delivery fleet.

Delivery radius

You may set your own fixed delivery radius.

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Submit a request here to update your delivery radius if you are an existing merchant with Grab under the Delivery by Merchant model.

Delivery fee

You may set your own delivery fee within the suggested range of $3 to $7 nett. The delivery fee is fixed regardless of distance and the entire delivery fee is passed back to you.

Customer base

You will have access to our full customer base.

Customer experience

Customers will not be able to track the estimated time of delivery but you will be able to set a fixed ETA. 

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Customers will call your store directly for all live orders.

Commercial terms

As the delivery is handled by the merchant, a standard lower service fee (commission rate) of 15% (before GST) will be applicable for merchants who sign up for this model.

Minimum/maximum order value

You may set a minimum order value within the suggested range of $20 to $30. Customers will not be able to place orders below that amount.

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You may also choose to set your own maximum order value of any amount.

How to register?

Both existing or new partners can sign up here as a new outlet. Our sales representatives will get in touch with you. 

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Important: Please log into the Owner or Manager role to submit a request. If you have troubles logging in, click this link

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