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Managing your menu on GrabFood is simple and flexible. Here’s how you can optimise your menu, pricing, and product photos to attract more customers and ensure a smooth experience.

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Can I add photos of my products on the GrabFood app?\n

Yes, you can! Adding photos helps customers visualise your dishes, making them more likely to order. You can update photos directly via the merchant app for instant changes. Alternatively, you can submit a request to us, but this may take up to two business days to process.

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Keep in mind:

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  • Photos should be in a 1:1 aspect ratio.
  • Cover photos need both 16:9 and 1:1 aspect ratios.
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For detailed steps, check out this guide.

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Can I mark up my prices on GrabFood?\n

We recommend keeping your menu prices consistent with your in-store prices to provide the best customer experience. Higher prices on GrabFood may discourage customers from ordering, as they can easily compare options on the app. Additionally, customers using self-pickup may feel frustrated if they notice price differences between delivery and in-store.

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We understand that matching in-store prices isn’t always feasible. To ease your transition to food delivery, you can factor in packaging costs of up to 50 cents per menu item.

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The app shows a different menu. How can I update it?\n

If your menu on the app doesn’t match your current offerings, you can update it directly via the merchant app for immediate changes. Alternatively, you can submit a request, but this process may take up to two business days.

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For step-by-step instructions, visit this guide.

Need more tips? Explore the Menu and Catalogue category for additional resources.

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