{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p>The Order Preparation Time (OPT) Edit feature lets you adjust the preparation time for an order shortly after receiving it. This helps ensure the estimated prep time matches your actual kitchen conditions, improving delivery efficiency and customer satisfaction.</p>\n<h3>How it works</h3>\n<ul><li>You can edit the OPT within the first three minutes of receiving an order.</li><li>Once the order detail page opens, you have one minute to modify and confirm the updated OPT.</li></ul>\n<h3>Steps to edit OPT</h3>\n<ol><li><b>Receive order:</b> Open the order detail page immediately after receiving a new order.</li><li><b>Edit OPT:</b> Locate the OPT edit option at the bottom of the screen. Adjust the prep time based on your current workload and kitchen capacity.</li><li><b>Confirm changes:</b> Use the \"-\" or \"+\" buttons to set the desired prep time. Press the confirmation button to finalise the updated OPT within one minute.</li></ol>\n<p><img src=\"https://helpcenter-cms-assets.grab.com/helpcenter/globalimage/846375a632f0ef1193416045bd1e81c1.png\"></p>\n<h3>&nbsp;</h3>\n<details><summary><b>Best Practices</b></summary>\n<ul><li><b>Be accurate:</b> Ensure the OPT reflects the actual time needed to prepare the order. This prevents early or late driver arrivals.</li><li><b>Monitor workload:</b> Adjust OPT based on your current workload and staff availability to maintain efficiency.</li><li>Refer to <a href=\"https://help.grab.com/merchant/en-sg/360030952871-GrabMerchant-Best-Practices-(Operations%2C-Food-Quality-%26-Safety)\">GrabMerchant Best Practices</a> for more tips.</li></ul></details>\n<p>If you need further assistance, feel free to reach out to us via the GrabMerchant app or contact our support team. We're here to help!</p></div>","hreflang":["en-sg"],"form":{"afterSubmit":"thanks","items":[]}}