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The GrabMerchant Portal is your all-in-one platform to manage and grow your Grab business, whether it’s GrabFood, GrabMart, or GrabPay. It’s designed to make running your business easier and more efficient. Here’s what you can do:

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For detailed guides on using the portal, check out these resources:

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Understanding merchant roles and access

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GrabMerchant offers three distinct roles to help you manage your business efficiently:

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Here’s a quick overview of what each role can do:

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FeatureOwnerStore ManagerCashier
Manage orders✔️✔️✔️
See total daily sales✔️✔️✔️ (Order History)
Edit menu (single-store merchants)✔️✔️✔️ (PIN-protected*)
Create ads and promos✔️✔️❌
Manage payments (GrabPay merchants)✔️✔️✔️
Refund GrabPay payments✔️✔️❌
Access insights and analytics✔️✔️❌
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*By default, cashiers can edit the store menu via the GrabMerchant app.

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Frequently Asked Questions

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How often are my Grab Store earnings deducted to pay for ad spend?\n

Grab deducts your store earnings daily if you’ve selected Grab Store earnings as your primary payment option. The system settles the balance for the previous day using the primary payment method available at the time of settlement.

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How can I use my ad credits?\n

If you have ad credits, you’ll see the balance on the Billing & Payments page. When running a campaign, ad spend will be deducted from your ad credits first. Any remaining balance will be charged to your primary payment method.

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The ad credit widget won’t appear if:

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  • You have no available ad credits.
  • Your ad credits have expired.
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How do I change my primary payment option for automated ad spend deductions?\n

Go to the Billing & Payment page and select a payment option as your primary payment method. Setting a primary payment option is required for automated ad spend deductions.

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Why am I not able to change the Billing & Payments settings?\n

Billing & Payments settings can only be updated by users with an Admin Role. Please ask your admin to complete the setup before publishing any campaign.

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How do I see store earnings deductions for my ad spend?\n

Check the Finance section under the Transactions tab. Filter transactions by selecting Store and Advertisement as categories.

If you need further assistance, feel free to reach out to Grab’s support team. We’re here to help!

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