With GrabMerchant Insights, understanding your business becomes easier. This feature is conveniently located on your home screen. By tapping the Insights icon, you can access a wealth of information about your business.
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User roles and access
\nGrabMerchant Insights offers different levels of access based on user roles. Here's a quick overview:
\n| Feature | Owner | Manager | Cashier |
|---|---|---|---|
| Sales | ![\"Yes\"](\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/sg/en/4406226657433/4406226657433-Yes.png\") | | ![\"No\"](\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/sg/en/4406226657433/4406226657433-No.png\") |
| Customer Insights | | | |
| Offline rate | | | |
Frequently Asked Questions
\nWhat is the Sales Overview?
\nThe Sales Overview provides a detailed breakdown of your sales performance. You can view gross sales, total orders, and best-seller items. Insights are available for three time periods: Today, Past 7 days, and Past 30 days.
What are Customer Insights?
\nCustomer Insights show the total number of customers who made purchases from you. It also categorises customers into New, Repeat, and Returning segments based on their order history.
What is the Offline Rate?
\nThe Offline Rate tracks how often your store was paused during scheduled hours. You can review this data to identify patterns and improve operational efficiency.
What is the Avoidable Cancellation Rate?
\nThis metric highlights cancellations that could have been avoided. It includes contributing reasons and recommendations to help reduce cancellations.
What is the On-Time Preparation Rate?
\nThis rate measures how often orders are prepared within the estimated target time. Using the Ready button helps improve accuracy and customer satisfaction.