{"content":"<div data-wrapper=\"true\" style=\"font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><p><span style=\"font-size: 14px\">The <b>Insights</b> tab in the GrabMerchant Portal gives you a clear overview of your store’s performance across various sections. It’s designed to help you make informed decisions and optimise your operations.</span></p>\n<p><span style=\"font-size: 14px\">Here are the sections available in the <b>Insights</b> tab:</span></p>\n<ul><li><span style=\"font-size: 14px\"><b>Overview</b>: Provides basic performance metrics like gross/net sales, number of payments received, and average payment amount.</span></li><li><span style=\"font-size: 14px\"><b>Operations</b>: Focuses on operational performance, including peak hours, average driver wait time, order ratings, and cancelled/timed-out orders.</span></li><li><span style=\"font-size: 14px\"><b>Menu</b>: Displays the performance of your menu items, showing which items are most or least popular based on units sold.</span></li><li><span style=\"font-size: 14px\"><b>Marketing</b>: Details current campaigns and promotions, excluding Grab-funded offers, ads, and Spotlight campaigns.</span></li><li><span style=\"font-size: 14px\"><b>Customers</b>: Offers insights into customer behaviour, such as new vs. returning customers, repeat purchases, purchase locations, and how customer segments contribute to sales.</span></li></ul>\n<p><span style=\"font-size: 14px\">If you notice discrepancies or are unable to view information in the <b>Insights</b> tab, please contact us using the form below. We’ll get back to you within one business day.</span></p>\n<p><span style=\"font-size: 14px\">For a deeper dive into the GrabMerchant Portal, download our user guide <a href=\"https://hodor-assets.grab.com/attachments/merchant/en-sg/articles/20695/rc-upload-1635322574539-2-[SG]%20GrabMerchant%20Portal%20User%20Guide.pdf?grab_external=true\" target=\"_self\">here</a>.</span></p></div>\n<div data-wrapper=\"true\" style=\"font-weight: 400; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif\"><div style=\"border-radius: 4px; border-left: 10px solid rgba(0, 128, 74, 1); padding: 15px; box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1); margin: 16px 0; background-color: rgba(249, 249, 249, 1)\"><p><span style=\"font-size: 12px\"><b><span style=\"color: rgba(231, 76, 60, 1)\">Important</span></b>: Please log into the Owner or Manager role to submit a request. If you have troubles logging in, click this <a href=\"https://help.grab.com/merchant/en-sg/360027910231-I-can't-login-to-my-GrabMerchant-app%5D\">link</a></span></p></div></div>","hreflang":["en-sg","km-kh","en-kh"],"relatedArticles":[],"form":{"enableAuth":true,"afterSubmit":"has-survey-get-back","template":"<div>What's the applicable branch(s)/outlet(s) name?: {{storeName}} <br/>What's your GrabMerchant Portal username?: {{username}} <br/> Tell us more about the issue: {{description}} <br/> {{acknowlege}}</div>","items":[{"type":"preset","presetName":"user-profile-with-outlet"},{"name":"username","type":"input","placeholder":"What's your GrabMerchant Portal username?","validations":{"required":true}},{"name":"description","type":"textarea","placeholder":"Tell us more about the issue","validations":{"required":true,"maxLength":1500},"subText":{"right":"{{$value.length}} of 1500 characters"}},{"name":"doc-upload","type":"upload","placeholder":"Upload Document","fileTypes":"image/*, .pdf, .rtf, .txt, text/plain, application/vnd.openxmlformats-officedocument.wordprocessingml.document,application/msword, .csv, text/csv, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet, application/vnd.ms-excel","multiple":true,"validations":{"required":false},"subText":{"left":"Please upload the application form and/or the necessary documents. You may upload multiple files."}},{"name":"acknowlege","type":"checkbox","options":["I confirm that all details in this form are accurate"],"validations":{"required":true}},{"type":"preset","presetName":"data_privacy_general_consent"},{"name":"submit","type":"submit","label":"Submit"}]}}