{"content":"

Not receiving GrabMerchant notifications or getting them late? Let’s fix that! Follow these steps to check your settings based on your device type:

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Android\n

Follow these steps to ensure notifications are properly configured:

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  1. Go to Settings > Apps > GrabMerchant > Notifications and Sounds.
  2. Ensure notifications are ‘ON’ and Importance is set to ‘High’ or greater.
  3. Verify that Google Play Services is installed. This helps the app display notifications properly.
  4. If your phone uses battery-optimising software, grant the GrabMerchant app access to bypass restrictions.
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Note: Huawei and Xiaomi devices have task killer services that may interfere with notifications. Add GrabMerchant to the allowed apps in your device’s security settings:

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iOS\n

Follow these steps to ensure notifications are properly configured:

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  1. Go to GrabMerchant Settings > Notifications and Sounds.
  2. Ensure notifications are ‘ON’ for the GrabMerchant app.
  3. Check that notifications are enabled in your phone settings.
  4. Verify that no contact or group is muted.
  5. Restart the GrabMerchant app and reconfigure notifications:
    1. Go to your device’s home screen.
    2. Swipe upwards to view running apps.
    3. Close the GrabMerchant app by swiping it upwards.
    4. Go to Settings > Notifications.
    5. In the Notification Style section, tap GrabMerchant.
    6. Disable Allow Notifications for GrabMerchant.
    7. Relaunch the GrabMerchant app.
    8. Return to Settings > Notifications.
    9. In the Notification Style section, tap GrabMerchant.
    10. Enable Allow Notifications and set alerts to Banners.
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If you’re still facing issues, check out our guide on troubleshooting GrabMerchant app notifications. We’re here to help!

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