{"content":"

Insights is a self-serve tool designed to help you understand your business performance better. From tracking sales trends and identifying best-selling items to analysing customer feedback, Insights equips you with actionable data to make informed decisions and grow your business.

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Insights on the GrabMerchant app\n
  • Access real-time data directly from the app.
  • View daily, weekly, and monthly summaries at the store level.
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Insights on the GrabMerchant portal\n
  • Analyse performance across multiple stores for a deeper understanding.
  • Download detailed reports and raw data for up to the last 90 days.
  • Note: Data refreshes one day after the current date.
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Use the GrabMerchant app for quick, real-time updates, and the portal for comprehensive analysis and reporting.

Frequently Asked Questions

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What’s the difference between Insights and Finance on the GrabMerchant portal?\n

Finance: Tracks transactions and transfers in real-time for financial reconciliation across all or individual stores.

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Insights: Provides a detailed view of business performance, updated daily, for up to the last 90 days.

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For financial reporting, use Finance. For business strategy, use Insights. Learn more about Insights or Finance.

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How do I use Insights on the GrabMerchant app?\n
  1. Tap the Insights icon on your home screen.
  2. Go to Sales overview to monitor sales and order trends.
  3. Scroll to Customer Insights to view customer profiles and trends.
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How do I use Insights on the GrabMerchant portal?\n
  1. Log in to the GrabMerchant portal.
  2. Click the Insights tab on the left menu.
  3. Navigate through tabs like Sales, Menu, Feedback, Operations, Offers and Missing or Wrong Orders for specific insights.
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If you need further assistance, feel free to reach out to us via the GrabMerchant Help Centre!

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