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Customising your notification sounds can help you easily identify the status of your orders—whether they’re new, scheduled, or cancelled. Here’s how you can change them:

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Steps to change your notification sound

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  1. If you have a Business Owner or Store Manager account, tap Account on your GrabMerchant app home screen.

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    If you have a Cashier account, tap the More tab at the bottom right.

  2. Tap Notifications and select the type of order notification you want to customise.

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    Note: You can enable Use voice notifications under GrabPay if you’d like your GrabPay notifications read aloud.

  3. Tap Sound to preview and select your preferred notification sound for the order status.

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    Note: Notification sounds won’t work if your device is on Silent mode.

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If you need further assistance, feel free to reach out to us via the GrabMerchant app or contact our support team. We’re here to help!

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