{"content":"

You are encouraged to meet your estimated preparation time so as to maintain consumer satisfaction and confidence. As part of our efforts to ensure efficient order preparation, we have implemented the following measures. 

Top merchant-partners who meet their estimated preparation times may enjoy improved in-app visibility with a dedicated carousel and optimised radius.

At the same time, merchant-partners with a significant low on-time preparation rate* may face limitations in campaign participation and a slight reduction in radius to manage demand and maintain an optimal eater experience.

*Measured using historical performance at your outlet level.


FAQs:

\n
How is my preparation time calculated?\n

Data collected from the GrabMerchant app will be used to identify orders that are taking longer than usual to be prepared. An additional buffer is included in the calculation, in view of constraints such as peak periods.

\n
How can I improve my preparation time?\n

Prepare your orders as soon as they appear in the ‘Preparing’ tab and mark them as ‘Ready’ only when you are done preparing the order. 

\n
How can I track my preparation time performance?\n

Keep a lookout for your monthly enterprise reports and merchant preparation time reports. These reports provide visibility into both your average preparation time and on-time preparation rate.

\n
I'm facing campaign participation limitations and reduced radius as a result of having a low on-time preparation rate. Can these measures be reversed?\n

We value your support and partnership, and would like to assure you that we will assess your performance monthly and may waive limitations for merchant-partners who show improvements in their preparation time (determined on a case-by-case basis).

","hreflang":[],"relatedArticles":[],"form":{"disableForm":"true"}}