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Understanding the roles and access levels in your GrabMerchant portal and app is key to managing your business effectively. We offer three distinct roles: Owner, Store Manager, and Cashier. Each role comes with specific permissions tailored to their responsibilities.

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Role descriptions

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Below is a summary of features available for each role:

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GrabMerchant app features

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FeatureOwnerStore ManagerCashier
Manage orders✔️✔️✔️
See total daily sales✔️✔️✔️ (Order History)
Perform menu edits (single store)✔️✔️✔️ (PIN-protected*)
Perform menu edits (multiple stores)❌❌❌
Create ads and promos✔️✔️❌
Refund GrabPay payments✔️✔️❌
Create & manage roles
✔️
✔️
❌
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*By default, Cashiers can edit the store menu on the app.

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GrabMerchant portal features

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FeatureOwner AccessManager Access
Manage payments✔️✔️
Refund GrabPay payments✔️✔️
Edit menu items✔️✔️
Access business insights✔️✔️
Create & manage roles✔️✔️
Create & manage owner profiles✔️❌
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Frequently Asked Questions

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How do I create more logins for my employees on the GrabMerchant app?\n

1. Tap Employees on your app home page.
2.  Select Add an Employee.
3. Choose their role: Store Manager or Cashier.
4. Fill in the form with their details. You can use either an email or create a username:
5. If Username is selected, a temporary password will be sent to your email.
6. If Email is selected, a temporary password will be sent to the provided email.
7. Click Add Employee. An automated email will be sent to them.

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How do I create more logins for my employees on the GrabMerchant portal?\n

1. Click Employees on the sidebar.
2. Select Add New Employee.
3. Choose their role: Manager or Owner.
4. Fill in the form with their Full Name, Username, Email, and Mobile Number.

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How can I enable different roles to set up multiple stores campaigns?\n

Owners can grant ‘All stores’ access to Store Managers or upgrade them to Owner roles to create multi-store campaigns. To do this:

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How to manage employees' roles for marketing? \n

Owners can manage their employees' marketing access directly from one of these entry points: 

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  1. Pop-up banner that will show up when you click into “Employee” or “Marketing” tab

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    1. Once you’ve clicked on “Continue”, it’ll not show up anymore

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  1. Employees tab - “Manage Marketing Access”

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  1. Employees tab - “All Employees” and click on individual employees

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Here's how:

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  1. Log in to the GrabMerchant app and enter via any one of the entry points listed above
  2. Select the employee whose promotions access you want to manage.
  3. Toggle Marketing Access on or off based on your preference.
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Things to note:

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How do I delete existing logins on the GrabMerchant app?\n

1. Click Employees on the sidebar.
2. Select an existing employee
3. Click on the bin icon to delete the employee’s login access
4. Click ‘Confirm’

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Note: Usernames are not re-usable even after they are deleted. This feature is accessible to Owner or Manager roles, and is currently available only  on the GrabMerchant app. Deleting a login will immediately log out the associated employees from their accounts.

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If you need further assistance, feel free to reach out to us via the GrabMerchant Help Centre.

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