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Running a busy kitchen during peak hours can be challenging, but we’re here to help you keep operations smooth and customers happy. With the GrabMerchant app, you can adjust your store status to better manage orders and delivery times. Here's a quick overview of the available store statuses and what they mean:

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Store status

What it means

Open

Your store is ready to receive orders.

Busy

Your store is open and receiving orders, but requires longer preparation time.

Closed

Your store isn’t accepting any orders.

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If you’re experiencing an overwhelmingly busy period, you may utilise a function called Busy Mode.

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As all orders are automatically accepted, this function will help you set the order preparation time when your store is busy so that you will have more time to prepare orders. 

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Note: The Busy mode will be automatically switched back to Normal mode after two hours. There are no limits for you to change from Normal mode to Busy mode in a day. You will still receive Scheduled Orders that were placed by your customers before you change your modes.

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Switch to Busy Mode\n
  1. On the top right-hand corner of the Orders page, tap on Normal to switch between modes.
  2. Select Busy and set additional preparation time you need to prepare future incoming orders under Busy Mode. Tap on Confirm.
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Switch to Paused Mode\n

If your store operations are too busy and you are overwhelmed with orders, you can pause new orders for a specified duration. When you activate this pause function, your store will show up on the app as temporarily closed.

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Here’s how you can pause orders temporarily:

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  1. On the top right-hand corner of the Orders page, tap on Normal to switch between modes.
  2. Select Paused and the duration. Tap on Confirm.
  3. A banner will appear at the top indicating that your store is currently closed. To unpause your store, you can tap on Open now.
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Switch to Normal Mode\n

Once you’re able to take on more orders, you can restore your store status back to Normal mode to open your stores to accept orders.

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Here’s how you can restore your store status:

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  1. On the top right-hand corner of the Orders page, tap on the current mode to switch between modes.
  2. Select Normal. Tap on Confirm.
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