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The Ready Button, also known as \"Mark Order Ready,\" is a feature in your GrabMerchant app that allows you to notify delivery partners that an order is prepared for pickup. Using this feature ensures a smoother and faster order fulfillment process, improving customer satisfaction and streamlining your operations.

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This guide will walk you through the steps to use the Ready Button effectively and explain its broader impact on your performance metrics and operational accuracy.

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Step-by-Step Instructions\n
  • Open the GrabMerchant App
  • Access Your Orders
  • Locate the specific order that is ready for pickup
  • Mark the order as ‘Ready’
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Why Accurate Usage of MOR Matters

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Impact on Performance Metrics\n

Using the Ready Button responsibly is critical to maintaining your performance metrics. Prematurely marking an order as ready when it is not fully prepared can lead to:

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  • Higher Order Delay Rate (ODR): This metric reflects the percentage of orders delayed due to incorrect statuses or long delivery-partner wait time at your store. MOR abuse can increase your ODR, negatively impacting your Merchant Quality Program (MQP) score.
  • Lower Merchant Quality Program (MQP) Score: MQP is a key indicator of your overall service quality on the Grab platform. Inaccurate usage of MOR can result in a reduced MQP score due to the ODR metric, affecting your ranking and visibility on the platform. Find out more about MQP here.
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Improving Estimated Prep Time Accuracy\n

When MOR is used correctly, it helps our system learn and adjust the estimated preparation time for your future orders. This ensures:

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  • Better alignment between actual prep times and delivery-partner arrival times.
  • Improved operational efficiency and reduced waiting times for delivery-partners.
  • Enhanced customer satisfaction due to faster and more accurate order fulfillment.
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Best Practices\n
  • Timeliness: Ensure you only mark an order as ready when it is completely prepared and packaged for pickup.
  • Accuracy: Double-check the order details before marking it ready to avoid any errors such as missing or wrong items.
  • Communication: If there are any delays, use the app's communication tools to inform our delivery-partners.
  • For more best practices, you may refer to this article.
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We’re in this together. By minimizing order errors, we can provide an effortless experience that keeps consumers coming back to your store.

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