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Promotions are a great way to grab customers’ attention and encourage them to order from your store. By offering attractive deals, you can turn views into orders and grow your sales. With GrabMerchant, you can easily create different types of promotions tailored to your business goals.

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How to create a promotion?

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  1. On your GrabMerchant app home screen, tap the Marketing tile.
  2. Choose the type of promotion you want to run.
     
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Types of promotions available:

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Whole Order Discount\n

Offer a discount when a customer’s order reaches a minimum value. Example: “Get 10% off on orders above THB 200!”

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  1. Tap Whole Order Discount.
  2. Select Percentage or Fixed Amount Discount.
  3. Enter the discount value, maximum discount amount, and minimum order value, then tap Next.
  4. Set the promotion duration on the Set Conditions page. If no end date is specified, the promotion will run for 180 days.
  5. Adjust customer criteria and redemption limits as needed.
  6. Tap Review promotion to preview your settings.
  7. Tap Create Promotion to finalise.
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Delivery Fee Discount\n

Reduce delivery fees for orders that meet a minimum value. Example: “Get THB 5 off for a minimum order of THB 150!”

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  1. Tap Delivery Fee Discount.
  2. Set the maximum delivery fee discount and minimum order value, then tap Next.
  3. Set the promotion duration on the Set Conditions page. If no end date is specified, the promotion will run for 180 days.
  4. Adjust customer criteria and redemption limits as needed.
  5. Tap Review promotion to preview your settings.
  6. Tap Create Promotion to finalise.
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Item Discount\n

Offer discounts on specific items. Example: “Get 15% off Shine Muscat!”

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  1. Tap Item Discount.
  2. Select the item to discount, then tap Next.
  3. Set the discount value (percentage or fixed amount), then tap Next.
  4. Set the promotion duration on the Set Conditions page. If no end date is specified, the promotion will run for 180 days.
  5. Adjust customer criteria and redemption limits as needed.
  6. Tap Review promotion to preview your settings.
  7. Tap Create Promotion to finalise.
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Free Item\n

Offer free items with a minimum order. Example: “Get a free apple for THB 100 minimum order!”

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  1. Tap Free item discount.
  2. Select the free item, then tap Next.
  3. Set the minimum order value required to get the freebie, then tap Next.
  4. Set the promotion duration on the Set Conditions page. If no end date is specified, the promotion will run for 180 days.
  5. Adjust customer criteria and redemption limits as needed.
  6. Tap Review promotion to preview your settings.
  7. Tap Create Promotion to finalise.
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Bundle Offers\n

Encourage customers to buy more items by bundling them together. Examples:

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  1. Tap Bundle offers.
  2. Select the type of bundle (same or different items).
  3. Choose the items to include in the bundle, then tap Next.
  4. Set the required quantity and discount value, then add a bundle display name.
  5. Set the promotion duration on the Set Conditions page. If no end date is specified, the promotion will run for 180 days.
  6. Adjust customer criteria and redemption limits as needed.
  7. Tap Review promotion to preview your settings.
  8. Tap Create Promotion to finalise.
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Frequently Asked Questions:

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1. Will the promotion apply to all my outlets?\n

Promotions created on the GrabMerchant app will only apply to the specific outlet where they were set up. You’ll need to create separate promotions for other outlets.

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2. How long can a promotion last?\n

Promotions can run for up to 180 days.

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3. How am I charged for running a promotion?\n

When you run a promotion, you will need to pay for the discount amount from the promotion.

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