{"content":"
If you’ve received an in-app notification or email letting you know that your store has been temporarily paused, it may be due to inactivity or reports from delivery-partners or consumers indicating that your store is closed.
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Here are some common reasons why your store might be temporarily paused:
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To prevent disappointing customers, this feature helps to pause your store while you are away, reducing inconvenience for customers if your store is unavailable. You can unpause it any time when your store is ready and available for customers to order from.

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How will I be informed of any store pauses:

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You’ll be notified immediately when a pause is triggered through:

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How to avoid a temporary pause of your store:

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How to unpause your store:

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1. On your GrabMerchant app, you’ll see a notification at the top stating your store is currently closed. You’ll also be alerted via notification.

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2. Tap Open now > Reconfirm business hours.

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3. Check that your business hours are correct and updated by tapping Update business hours on app.

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4. Tap Save to unpause your store.
 

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By keeping your store’s status updated and operating hours accurate, you can ensure a smooth experience for your customers and avoid any interruptions. If your store is ever paused, unpausing it through the GrabMerchant app is simple and hassle-free.

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