{"content":"<div data-wrapper=\"true\"><p>Your ad campaigns may stop delivering if your store wallet has an accumulation of unpaid ad spend. When this happens, you’ll see a notification like the one below:</p>\n<table style=\"border-collapse: collapse; width: 100%\"><tbody><tr><td class=\"wysiwyg-text-align-center\" style=\"width: 100%\"><img alt=\"pasted image 0 (16).png\" src=\"https://helpcenter-cms-assets.grab.com/helpcenter/grab/merchant/th/en/27971396245657/27971396245657-pastedimage016.png\" style=\"border: 2px solid rgba(0, 128, 74, 1); border-radius: 8px; width: 433.212px; height: 92.9861px\" width=\"433.2118225097656\"></td></tr><tr><td class=\"wysiwyg-text-align-center\"><em>Example of notification message</em><br>&nbsp;</td></tr></tbody></table>\n<p><span class=\"wysiwyg-color-green120\"><strong>How to resolve this?</strong></span></p>\n<p>To resume ad delivery, you’ll need to clear the outstanding balance. Here’s how:</p>\n<ul><li><strong>Auto Deduction:</strong> Allow your store earnings to automatically cover the balance.</li><li><strong>Bank Transfer:</strong> You can see our <a href=\"4406882554265\">Bank account information and the form for submitting the payment receipt here</a>.</li></ul>\n<p><br><span class=\"wysiwyg-color-green120\"><strong>Remarks:</strong></span></p>\n<ul><li>Campaigns will reactivate once full payment is made.</li><li>If you’re experiencing <a href=\"15634780859033\">any issue or have feedback on Marketing Manager (web) or Ad Manager (mobile), please let us know here</a>.</li></ul>\n<p><br>If you need further assistance, don’t hesitate to reach out to us. We’re here to help!</p></div>","hreflang":["en-sg","id-id","vi-vn","en-my","ms-my","th-th","en-th","en-ph"],"form":{"afterSubmit":"thanks","items":[]}}