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Need to update your restaurant's regular operating hours or set special holiday schedules? You can manage opening hours conveniently across 3 channels:

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*Note: Only users with Owner or Store Manager permissions can edit store business hours.

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1. Manage via GrabMerchant AI Assistant (Fastest)

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  1. Open the GrabMerchant app and tap the AI Assistant icon on the home screen.
  2. Type your request naturally, for example:
    • \"Change opening hours to 08:00 - 20:00\"
    • \"Set holiday closure from 13 to 15 April\"
  3. Review the summarized changes and tap \"Confirm\" to apply immediately.
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2. Self-Serve via GrabMerchant Mobile App

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  1. Tap 'Store' or 'Account' on the app homepage.
  2. Select 'Business Hours'.
  3. Choose the schedule type to update:
    • Regular Hours: Select days of the week to adjust operating times.
    • Special Hours: Tap 'Add Special Hours' to schedule holiday/temporary closures without affecting regular timings.
  4. Tap 'Save' once finished.
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3. Manage via Web (GrabMerchant Portal)

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  1. Log in to merchant.grab.com.
  2. Go to Store Profile > select Business Hours.
  3. Update your schedule and click Save.
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Frequently Asked Questions (FAQs)

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If you need further assistance, please contact Grab Support via in-app chat.

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Frequently Asked Questions

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How are Special Hours different from Regular Hours?\n

Special Hours allow you to schedule custom opening or closing hours for specific holidays/dates. The app will automatically apply the special hours on those days and revert back to your regular schedule once the period ends without needing manual resets.

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What are the scheduling limits for Special Hours?\n

You can schedule Special Hours up to 3 months in advance. You can schedule up to 5 concurrent Special Hours periods. You can configure up to 3 time slots per day.

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Can I temporarily pause store orders when Special Hours are active?\n

Yes. You can temporarily pause orders at any time via Store Status; your configured Special Hours will remain intact.

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Can I cancel or edit Special Hours?\n

Yes, you can edit or cancel Special Hours anytime via the mobile app or Merchant Portal.

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If you need further assistance, please contact Grab Support via in-app chat.

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