{"content":"<div data-wrapper=\"true\"><p>Your Safety &amp; Quality report helps you monitor and improve your store’s performance. Below are key metrics explained to help you understand the report better:</p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%; height: 327px\"><tbody><tr style=\"height: 21px\"><td class=\"wysiwyg-text-align-center\" style=\"width: 50%; height: 21px\"><strong>What is Quality Ranking?</strong></td><td style=\"width: 50%; height: 21px\"><ul><li><span>Quality Ranking indicates how your store ranks compared to other merchants in your region based on performance against safety, quality and fulfilment metrics as shown in this report. For instance, you may perform in the top 25% of your country.</span></li></ul></td></tr><tr style=\"height: 110px\"><td class=\"wysiwyg-text-align-center\" style=\"width: 50%; height: 110px\"><strong>What is Defect Rate?</strong></td><td style=\"width: 50%; height: 110px\"><ul><li><span>The % of orders that experienced safety or quality issues, ranging from fatal food incidents to not following customer instructions or soliciting customers, compared to last month's rate.</span></li></ul></td></tr><tr style=\"height: 65px\"><td class=\"wysiwyg-text-align-center\" style=\"width: 50%; height: 65px\"><strong>What is Missing/Wrong Order Rate?</strong></td><td style=\"width: 50%; height: 65px\"><ul><li><span data-sheets-userformat=\"{\" data-sheets-value=\"{'1':2,'2':'The % of orders that had missing or wrong items, either partially or fully, compared to last month\">The % of orders that had missing or wrong items, either partially or fully, compared to last month's rate. </span></li></ul></td></tr><tr style=\"height: 110px\"><td class=\"wysiwyg-text-align-center\" style=\"width: 50%; height: 110px\"><strong>What is Lost Order Rate?</strong></td><td style=\"width: 50%; height: 110px\"><ul><li><span data-sheets-userformat=\"{\" data-sheets-value=\"{'1':2,'2':'The % of orders that were cancelled by your store, as a result of items being out of stock or your shop details, such as location or opening times, being incorrect, compared to last month\">The % of orders that were cancelled by your store, as a result of items being out of stock or your shop details, such as location or opening times, being incorrect, compared to last month's rate.</span></li></ul></td></tr><tr style=\"height: 21px\"><td class=\"wysiwyg-text-align-center\" style=\"width: 50%; height: 21px\"><strong>What is Estimated Prep Time?</strong></td><td style=\"width: 50%; height: 21px\"><ul><li><span data-sheets-userformat=\"{\" data-sheets-value=\"{\">Your estimated prep time refers to the average time between receipt of order to pick up based on historical orders and inputs provided by you. A shorter prep time means customers get to enjoy their food quicker.</span></li></ul></td></tr></tbody></table>\n<p>By understanding these metrics, you can identify areas for improvement and provide a better experience for your customers. If you have questions or need further assistance, feel free to reach out to us!</p></div>","hreflang":["vi-vn","en-ph"],"relatedArticles":[],"form":{"disableForm":"true"}}