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Running a busy kitchen during peak hours can be challenging, but we’re here to help you keep operations smooth and customers happy. With the GrabMerchant app, you can adjust your store status to better manage orders and delivery times.  Here's a quick overview of the available store statuses and what they mean:

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Store Status What it means
OpenYour store is ready to receive orders.
BusyYour store is open and receiving orders, but requires longer preparation time.
ClosedYour store isn’t accepting any orders.
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store statuses
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Why use the ‘Busy’ status?

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Switching to ‘Busy’ gives your kitchen more time to prepare orders while keeping your store open. Here’s how it helps:

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How to turn on Busy Mode\n

Tap on ‘Orders’ at the bottom bar, and your store status is on the top right.

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Make sure you have updated to the latest version of the GrabMerchant app to start changing your store status.

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Step 1

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Tap on Orders and change your store status to ‘Busy’. 

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Step 2

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Set how long you’ll need to prepare each order. We’ll adjust our delivery-partner’s arrival time, and extend the estimated arrival time for your store and the current orders shown to customers.

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Step 3

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New orders will appear on ‘Upcoming’ tab.

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Step 4

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The order will move to the ‘Now’ tab once a delivery-partner is assigned.

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This is when you can start preparing the order.

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How to turn on Paused ModeIf you’re unable to prepare food in time, you can change your store’s status to ‘Pause' to temporarily stop receiving new orders. This will give you time to efficiently manage any pending orders.
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Choosing the right store status\n

Here's the store status:
Store Status What it means
Normal\"Asset_22.png\"Use this when your kitchen is running smoothly and within capacity.
Busy\"Asset_24.png\"Switch to this when you need more time to prepare orders.
Paused\"Asset_23.png\"Temporarily stop accepting new orders if the kitchen is overwhelmed.
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If you’ve set your store status to ‘Busy’ or ‘Paused’, remember to switch back to ‘Normal’ once things calm down. This ensures customers can place orders without unnecessary delays.

Need more help? Reach out to us. We’re here to make your operations as smooth as possible!

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